Touring Executive - Japan
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Job no: 526433
Work type: Full time
Location: Tokyo, Japan
Categories: Wholesale & Product
About the Opportunity
As a member of the Touring team in Tokyo, Japan, the Touring Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Touring Executive will work in partnership with Touring Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.
Your main responsibility is:
- Book and operate tours with accuracy within budget.
- Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
- Make sure to keep strong relationships with suppliers.
- Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience, and Suppliers for seamless daily operations and overall service improvements.
- Solve on the ground situations with initiative within agreed process.
- Be customer-oriented and help improve satisfaction as well as Net Promoter Score.
About you
The Essentials:
- A bachelor's degree or a degree in tourism and hospitality is an advantage.
- Experience in a DMC or tour operator is an advantage.
- Good command of both written and spoken English.
- An understanding and belief in Responsible Tourism is desirable.
The Attributes:
- Excellent organizational skills with the ability to be flexible and implement change when needed.
- Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
- Highly motivated, self-starter prepared to do whatever it takes to succeed
- High attention to detail.
- Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
- Able to work independently and within a team assisting team members to help everyone achieve results.
- Personally aligned with Discova’s company purpose and values.
About Discova
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
Advertised: Tokyo Standard Time
Applications close:
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