At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Technical Product Manager in our Digital Platforms team you'll ensure that our technical platforms meet customer and business needs. You will partner with business stakeholders within our Product Managment and Engineering (PM&E) Leisure division to describe technical capabilities and identify gaps, working closely with cross-functional delivery teams to develop roadmaps that support current and future business needs.
Our Digital Platforms team works on our customer facing mobile apps and websites for our global brands like Flight Centre, Travel Associates, and others. If this interests you and you enjoy working across challenging environments with intelligent, like-minded professionals, we encourage you to apply!
Day to day:
KEY RESPONSIBILITIES
- Uncover and understand customer and business needs
- Align technical platforms to customer and business needs
- Partner with delivery teams to develop technical roadmaps
- Train and develop stakeholders on a technical platform
- Assess the market for platforms and solutions
- Benchmark internal platforms against external offerings
PLATFORM LEADERSHIP
- Lead the product lifecycle for a technical platform
- Serve as a product evangelist and subject matter expert for a technical platform
- Assess and benchmark technical platforms in the market against current capabilities
- Define the strategy for a technical platform
- Develop technical roadmaps that evolve platforms to meet current and future customer and business needs
- Generate and share ideas that improve customer experience and support business growth
- Define the vision and strategy for a technical platform.
TECHNICAL PRODUCT MANAGEMENT
- Gain a deep understanding of customer and business needs
- Identify and address platform capability gaps
- Define and track objectives and key results (OKRs) for a platform
- Collect and incorporate feedback into a platforms’ roadmap
- Collaborate and communicate with Product Directors and stakeholders on key platform metrics
You'll be perfect for the role if you have:
- 4+ years professional experience in a technical product management role
- Previous experience working with cross-functional delivery teams
- Previous experience in an engineering role
- Experience delivering large and complex initiatives
- Experience within travel or other internet-scale environments
- Strong understanding of the travel or retail industry
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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