Internal FCTG Job Search

We are seeking a hands-on QA Lead who nurtures quality mindset to head our quality assurance team and ensure the delivery of high-quality software products. The QA Lead will be responsible for developing and implementing test strategies, managing the QA team, and collaborating with cross-functional teams to drive continuous improvement of our testing processes. This role includes project and release management responsibilities, ensuring that all quality standards are met before deployment.

Key Responsibilities:

• Develop and implement comprehensive test plans and strategies to ensure software quality.
• Oversee the QA team, providing guidance, training, and performance evaluations.
• Collaborate with product managers, developers, and other stakeholders to understand requirements and define testing criteria.
• Ensure effective communication and reporting of test progress, issues, and risks to relevant stakeholders.
• Manage and maintain testing environments and tools.
• Identify areas for process improvement and drive initiatives to enhance testing efficiency and effectiveness.
• Perform root cause analysis of defects and collaborate with development teams to resolve issues.
• Stay updated on industry trends, tools (low code/no code automation tools), and best practices (shift left & shift right testing) to continuously improve the QA process.
• Plan, schedule, and manage QA activities to ensure timely delivery of projects, monitoring project scope and resources to ensure alignment with project goals.
• Coordinate and manage the release process, ensuring that all quality standards are met before deployment.
• Develop and manage processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Communicate quality standards and parameters to the QA team, product development team, and other relevant staff.
• Roll up the sleeves and work alongside the team for test designing, test execution, defect logging, defect triage.
• Coordinate and participate in product testing, including regression testing and user acceptance testing (UAT).
• Review client, customer, and user feedback, and incorporate it into the QA process (feedback loop).
• Build test automation strategy and ensure that the team focuses on both automation and manual testing.
• Develop and maintain regression suites and release notes.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 8-10 years of experience in software quality assurance, with at least 2 years in a leadership role.
• Strong understanding of software testing methodologies, tools, and best practices.
• Experience with automated testing tools and frameworks (e.g., UiPath, Cypress).
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to lead and manage a team effectively.
• Experience with Agile/Scrum methodologies.
• Project management experience is highly desirable.
• Experience with release management processes and tools.
• Well versed with governance, gatekeeping, quality metrics and reporting.

Preferred Skills:

• Advanced certification in software testing (e.g., ISTQB-CTAL).
• Familiarity with non-functional testing and tools.
• Experience with Azure DevOps and continuous integration/continuous deployment (CI/CD) pipelines.

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