Start your Journey

About the Opportunity

FCM Junior Consultant - 

Are you looking for a new challenge? Are you looking to take the next step in your career pathway? 

FCM's service offering is simple; we provide our clients with the simple, cost-effective answers to business travel management through a highly personalised services tailored to meet our client's individual requirements. Our ideal candidate will have a minimum of 2 years working in corporate travel, along with buckets of ambition and an insatiable appetite for making solid relationships and delivering impeccable service to successfully combine travel management and a new career step.

What you'll be doing:

To provide business travel management services to our clients in accordance with their Service level agreement requirements. Our primary responsibility is to ensure that customers can travel seamlessly for business purposes while adhering to the company's travel policies and budget constraints.

Primary Duties & Responsibilities:

• Provide first-line online booking tool support to customers
• To be a custodian and assist in ensuring the customer's Online Adoption
• To service, retain and grow the portfolio; ensuring optimum levels of service are maintained at all times.
• You will be responsible for quoting, booking, finance, queries, and complaint handling
• Ensure enquiries are actioned as per agreed SLA.
• Ensure that clients receive quotes, confirmation and documentation within the minimum expected time period.
• Ensure all queries are resolved within the minimum expected time.
• Adhere to One Best Way processes and procedures
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards of service

Service orientated, drive brand initiatives for greater customer engagement and retention

What you'll need:

• Embrace company philosophy, values and change  
• Excellent communication skills
• Ability to manage change and exceptional customer service
• Ability to handle high volumes of business
• The drive, determination and focus to co-lead a successful business
• Minimum 2 years working in corporate travel
• GDS proficiency, with Amadeus highly regarded

What’s In It For You?

• Above market earnings plus uncapped incentives plus super!
• Tailor your ideal work-life balance with hybrid arrangements
• Free health and wellness consultations
• Free financial planning consultations
• Award winning Flight Centre employee benefits
• Social events such as Buzz Nights, opportunity to attend Global Ball overseas (Bali 2023, Lisbon 2024) for high achievers
• Global career advancement/travel opportunities
• Leadership Programs & further education, training and development
• Giving Bank & Volunteer Leave 
• Employee share scheme
• The opportunity to play an integral role in the growth of the business
• Travel discounts on flights, hotels and insurance for you, your family and friends

Are you ready to elevate your career in corporate travel leadership? Apply with FCM today!

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.