Corporate Traveller - Regional General Manager – Vancouver, BC
A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
About The Opportunity
The Regional General Manager (RGM) plays a pivotal role in championing the Corporate Traveller brand within their region, overseeing all aspects of operational performance to deliver exceptional service and drive customer growth and retention. A commercially astute leader, the RGM brings a deep understanding of their region’s cost drivers, products, services, and systems, enabling them to identify opportunities for competitive advantage and market share expansion.
Customer success is central to this role. RGMs have a strong grasp of their area's customer segmentation and are actively engaged in nurturing key relationships. They lead with a customer-first mindset, managing satisfaction metrics and implementing experience and engagement strategies to elevate the service offering. RGMs also take ownership of resolving emerging issues in their region, ensuring outcomes that are both customer-focused and commercially sound.
Key Responsibilities
- Works with key stakeholders internally and externally to deliver an outstanding & consistent customer experience
- Demonstrates full ownership of all operational functions within their area to drive positive outcomes for clients
- Engages and collaborates with other disciplines including Account Management, Sales, Technology, Onboarding to deliver productivity enhancements and explore cost reduction strategies
- Represents Corporate Traveller at industry events and within industry peer groups
- Manages multiple tasks effectively
- Identifies opportunities for business improvement
- Delivers a compelling customer experience to maximize the opportunity for retention and satisfaction
- Identifies opportunities for referrals
- Drives continuous improvement of a travel program
- Drives and delivers on team business plan and KPIs
- Delivers valuable insights and expertise on the industry
- Trains, Mentors, inspires and motivates their team members to develop and achieved their desired brightness of future
- Open to learning and developing the skills required to succeed
- Seeks feedback and continually looks to improve their leadership ability
- Completes and stays up to date with training requirements
- Provides the business and team with clear plans and goals
- Influences team members to achieving goals and positive outcomes
- Coaches, trains, mentors, and performance manages team members that are not performing
- Creates a positive environment where people feel seen, heard, and valued
- Is an agile and flexible leader
- Communicates consistently, openly, and honestly via two-way communication through the FCTG communication systems
- Open to new ideas and approaches
- Effective in conflict management and decision-making awareness as well as industry trends
- Leads and inspires team members to follow FCTG and Corporate Traveller philosophies
- Continually looks for areas of opportunity across the business to improve or create a new one-best-way
Experience & Qualifications
- Minimum of 8 years’ Team Leader experience with Corporate Traveller
- Demonstrates advanced knowledge of the internal and customer-facing technology systems
- Ability to assess, troubleshoot and provide solutions to a varying range of scenarios
- In depth understanding and awareness of corporate travel products that deliver the best outcome for the customer & Corporate Traveller
- Highly competent in updating and maintaining CRM data
- Demonstrates a detailed understanding and knowledge of the reporting suite
- High level of proficiency in the Microsoft Office software suite
- Strong knowledge of the financial systems and processes
- Expert in the review of the customer’s travel program
- Commercial mindset - understands key business drivers and implications
- Superior presentation skills
- Ability to present options that drive compelling financial and operational value to deliver growth and profitability
- Expert in reviewing, analyzing and presenting data
- Strong negotiation skills
- Expert on how to position the features and benefits of the Corporate Traveller product suite
- Excellent track record of effective and timely execution
- Superior knowledge of supplier deals and how they are structured and optimized
- Excellent organizational and team collaboration skills
- Self-motivated and proactive
- Detailed knowledge of the brand, values and target customers
- Demonstrates superior knowledge of external competitor activity and market trends to deliver valued insights
- Leads by Example, demonstrates the ability to model the way in terms of behavior, performance and results
- Demonstrates discipline via daily, weekly, and monthly habits that drive personal and team success
- The ability to set and drive plans and goals, kept relevant and alive over a 12-month period
Applications will close on June 27, 2025, at 9:00 AM PST.
Interviews will be held on July 3rd and 4th and will include a presentation component.
Shortlisted candidates will be asked to prepare a 20-minute presentation outlining their 30/60/90-day approach to the role, key priorities, and leadership strategy. Detailed instructions will be provided once the posting closes.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Location – Vancouver, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at fccareers@flightcentre.ca
For this position, we anticipate offering an annual salary of $170,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
