Location Manager & Network Support
About the Role:
We’re looking for an experienced and driven Location Manager (LM) to lead the dynamic and growing Flight Centre Corporate Benefits (FCCB) team. This is a unique leadership opportunity within our corporate leisure division, responsible for managing a team of specialized consultants who service employees of enrolled organizations through referral-based inquiries.
You’ll play a pivotal role in driving business growth, developing top-performing talent, and optimizing customer engagement while championing the FCCB value proposition. You will report into the Area Leader and work closely with corporate stakeholders to ensure strategic alignment with overall business goals.
Key Responsibilities:
Lead a high-performing FCCB team to drive TTV growth, meet individual and team sales targets, and deliver outstanding customer service.
- Lead a high-performing FCCB team to drive TTV growth, meet individual and team sales targets, and deliver outstanding customer service.
- Coach, develop, and performance manage consultants through structured 1:1s, goal setting, and monthly/quarterly reviews.
- Oversee and refine the customer experience by monitoring CSAT results, call/chat behaviors, and ensuring timely and accurate responses to all client interactions.
- Collaborate with the Area Leader and corporate teams to help define the future of FCCB and scale the business.
- Manage the flow of incoming enquiries (via phone, email, C1), ensuring correct lead assignment and productivity balance across the team.
- Ensure alignment with all compliance policies (TESF, PCI, financial procedures, etc.) and uphold OBW systems and service standards.
- Champion the FCCB value proposition by training consultants on how to position exclusive perks, savings, and travel risk solutions.
- Support hiring, onboarding, and mentoring of new team members, fostering a culture of growth, collaboration, and success.
Who you are:
- You’re a proven people leader, with a track record of driving performance and developing others.
- You have hands-on experience working within the FCCB business and understand how to deliver value in a fast-paced, referral-based sales environment.
- You’re passionate about travel and building unforgettable experiences—while knowing how to balance volume and margin.
- You’re agile, strategic, and ready to make a big impact in a business with high growth potential.
Requirements:
- Minimum 2 years leadership experience, preferably within the Flight Centre business
- Minimum 2 years as a consultant, with a strong track record in sales, customer service, and compliance
- Previous experience working in or with the FCCB business unit
- Strong understanding of our systems and processes (Helio, Sabre, C1, Power BI)
- Ability to work from our downtown Toronto locations: in-store or head office
- CSAT score of 85% or higher in prior roles
- High attention to detail, strong communication skills, and a solution-focused mindset
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Ready to Make a Difference?
If you’re a driven leader with a passion for travel and a knack for managing dynamic teams, we want to hear from you! Apply now and take the next step in your exciting career with FCTG.
Location – Toronto, Canada
For this position, we anticipate offering an annual salary of $65,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $65,000 -$99,000. The annual salary range listed represents the total compensation package, excluding benefits.
Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com
Before applying to any internal position, you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
