Supply Product Coordinator
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
Work with the Americas Procurement team to deliver and support Supply’s product range and maintain internal and external stakeholder relationships.
Key Responsibilities
- Assist with basic administrative functions including user account maintenance, reporting, workflows and other routine tasks
- Assist implementation of initiatives to improve Procurement efficiencies
- Analyse and test existing systems and processes to identify areas for improvement
- Run and analyse reports to identify production trends, gaps, product and price positioning.
- End to end management of select Procurement portfolio projects
- Effectively act as the liaison between internal and external stakeholders
- Provide support for escalations of booking related queries and payment issues
- Assist in resolving user experience issues
- Ad hoc Procurement Support initiatives
Experience & Qualifications
- Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
- Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved
- Knows how to use available resources to solve problems
- Has the ability to see outside the square when overcoming problems
- Encourages and assists other team members to solve
- Understands key business drivers and contributes to success and consistence of these drivers
- Company/product knowledge
- Demonstrates knowledge of the travel industry
- Understands CRM and the business benefits
- Positively receives feedback to improve performance
- Actively seeks feedback to improve performance and self
- Recognizes and acts on opportunities for personal and professional development
- Provides outstanding professional service by exceeding all user and client/vendor expectations
- Responds positively and promptly to Stakeholder issues and ensures resolution
- Acts with honesty and integrity to create trusted relationships with team and clients/vendors
- Identifies and understands issues, problems and opportunities
- Compares data from different sources to draw conclusions
- Takes actions that are consistent with available facts, constraints, and probable consequences
- Highly organized approach to work
- Demonstrates effective time management skills
- Standard operating systems (MS Outlook, MS Excel, MS Word)
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SM1#FCB#LI-Onsite
Location – Montvale, New Jersey
If this sounds like the opportunity you have been waiting for then APPLY NOW.
Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com
For this position, we anticipate offering an annual salary of $57,500.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
