Start your Journey

About FCM

FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.

About your opportunity...

FCM EMEA Onboarding are recruiting a Customer Implementation Manager to play a vital role in leading our implementation processes for both National and Multi-National clients.

Who you are...

• Proactive and self-motivated professional.
• Minimum 2 years' experience in an customer facing, project management, implementation role or similar.
• Experience spearheading project planning and implementation processes.
• Proficient in driving timelines.
• Strong stakeholder engagement and management. 
• Ability to build relationships and ensure smooth client onboarding.
• Exceptional communication skills, and confident liaising with clients and colleagues, ensuring expectations are met and projects go-live successfully.
• You'll thrive in a flexible environment with occasional travel, and have the opportunity to help build and sustain long-lasting client relationships.
• Comprehensive understanding of implementation processes.
• online booking tool knowledge (Preferred).
• High level of attention to detail and excellent time management skills.

What's in it for you?

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.