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About FCM

About the Opportunity...

As FCM’s newest Business Travel Consultant, you will combine your passion for the industry, alternative mindset and diverse operational knowledge to deliver top-notch service for your clients. You will ensure their business travel is simpler, safer, more productive and an overall great experience for their employees.

You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders - working both independently and in a team environment. Our ideal candidate will have a minimum of 3-year travel consulting experience, understand what excellent service means for customers, be business and travel industry oriented.

Key Attributes...

• Demonstrate a positive attitude, motivation and adherence to our processes.
• Intuitive-Forward thinking and able to identify business needs in advance and take steps to improve.
• Effective communication-Demonstrate excellent, open and honest communication internally and externally.
• Multi-tasking-Able to manage time effectively to complete all tasks in a timely manner, maximising productivity
• Product knowledge-Knowledge of products and the desire to continue learning.
• Detail orientated-Attentive to client and traveller's needs. Ability to actively listen and interpret requirements and provide sound and constructive information and options for travel.
• Team Player-Ability and desire to work collaboratively with internal and external stakeholders, both independently at times and within a team environment.

Qualifications / requirements...

• Previous solid experience as a Business Travel Consultant – also having leisure experience is a plus.
• Strong GDS experience, i.e. Amadeus.
• A flexible team player, always willing to help and taking on extra work when required.
• To prioritise the workload to ensure deadlines are met without supervision, whilst always working efficiently and calmly.
• A sharp eye for detail and accuracy & the skill to manage a high volume of bookings.
• Excellent written and verbal communication skills.
• A track record of excellence in customer service.
• Strong airfare / change processes.

What's in it for you...

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.

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