About the Opportunity
The Experiences Portfolio Manager will be responsible for the strategic design and development of a curated portfolio of customer-centric experiences that are market-ready and optimised for distribution across multiple sales channels.
This role involves continuous curation of our vast and diverse product portfolio through comprehensive market research, competitor benchmarking, horizon scanning, and innovation to identify emerging trends, gaps, and new opportunities. The Experiences Portfolio Manager will collaborate closely with in-destination product design teams to develop and refine experiences that align with portfolio strategy and customer expectations.
Additionally, the Experiences Portfolio Manager will partner with Sales Teams to effectively promote and support the portfolio, driving both revenue growth and profitability.
Operating in a fast-paced, agile environment, this role emphasises a test-and-learn approach—embracing experimentation, iteration, and rapid adaptation to maintain a competitive edge in the market.
Your Main Responsibilities
Product Development and Market Research
- Monitor industry trends and global marketplaces to identify new product opportunities.
- Conduct research to support the creation of innovative, competitive travel offers.
- Collaborate with internal teams to align new product ideas with customer demand and company goals.
Portfolio Management
- Continually optimise the product portfolio based on product performance, considering multiple data points including range, feedback, profitability and market trends.
- Take a risk-based approach to new product launches, constantly launching, testing and learning from new products launches.
- Liaise with Sales Teams and customers to continually get feedback on portfolio gaps.
Work Collaboratively with Internal Stakeholders
- Build, maintain, and strengthen partnerships with existing and new vendors.
- Act as the main point of contact for vendors in assigned regions or product lines.
Service Quality Monitoring
- Use customer feedback, performance data, and vendor sops to assess service delivery.
- Collaborate with internal operations teams to resolve issues and implement service improvements.
- Ensure all services meet or exceed agreed standards and customer expectations.
Marketing & cross-functional engagement
- Work with the marketing team to ensure products are effectively promoted.
- Provide product insights and selling points to support sales and cx teams.
- Ensure consistency between contracted product details and customer-facing content.
About Us
As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
