Hello,
FCM is one of the world’s leading travel management companies, serving both national and multinational clients. With a presence in 97 countries, 24/7, FCM brings together flexible technology and expert service to deliver highly personalized corporate travel and event solutions.
As part of the ASX-listed Flight Centre Travel Group, FCM provides top-tier market rates, exclusive value-added benefits, and innovative, tech-driven services. Our specialized business arms – FCM Consulting and FCM Meetings & Events – deliver strategic insights and flawless event execution, empowering businesses across the globe.
About the Role
We are seeking a Deputy Manager – Domestic Operations & Contracting (MICE) to lead group travel operations and contracting within India. The ideal candidate will have deep experience in managing large-scale MICE (Meetings, Incentives, Conferences, and Exhibitions) projects domestically, and will play a critical role in building supplier relationships, managing client expectations, and driving operational success.
Key Responsibilities
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Operational Management:
Lead end-to-end MICE group travel operations, ensuring seamless execution and exceptional customer service.
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Team Leadership:
Foster a collaborative and efficient team culture. Mentor and support team members to enhance productivity and service quality.
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Client Relationship Management:
Serve as the primary point of contact for clients. Handle inquiries, provide consultation, and ensure a premium service experience.
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Supplier Contracting & Negotiation:
Negotiate with vendors and suppliers to secure competitive rates and reliable services. Maintain strong relationships with domestic partners and DMCs.
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Event Execution:
Plan and manage logistics for MICE events across India. Independently execute group movements with high attention to detail.
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Collaboration & Coordination:
Work closely with event planners, third-party vendors, and internal teams to deliver events that exceed expectations.
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Contingency Planning:
Handle last-minute changes with alternative booking solutions, ensuring zero disruption to client events.
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Documentation & Reporting:
Ensure timely sharing of accurate travel documents, itineraries, and confirmations with clients.
Requirements
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8–12 years of experience in MICE project management, preferably with a focus on domestic travel.
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Strong understanding of MICE operations, supplier contracting, and Indian travel destinations.
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Proven leadership skills with the ability to mentor and motivate a team.
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Excellent client servicing and negotiation abilities.
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Strong organizational, analytical, and decision-making skills.
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Proficient in MS Office tools (Excel, Word, PowerPoint).
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Ability to manage multiple events simultaneously in a fast-paced environment.
Additional Responsibilities
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Oversee contracting and support for international operations when needed.
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Maintain optimal Gross Operating Profit (GOP) through cost control and effective resource utilization.
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Ensure rate competitiveness across destinations and suppliers.
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Prepare and analyze MIS reports for performance tracking and management reviews.
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Collaborate with leadership to develop scalable operational strategies.
Why Join FCM?
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Be a part of a global travel leader with unmatched expertise in MICE and corporate travel.
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Work in a high-growth, innovative environment where your ideas make a difference.
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Enjoy career advancement opportunities within a global network.
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Competitive compensation, performance rewards, and travel perks.
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A dynamic, supportive, and inclusive culture built on teamwork, trust, and transformation.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
Market Aligned remuneration structure and a highly competitive salary
Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people
Wellbeing Focus - We take care of our employee with comprehensive medical coverage, accidental insurance, and term insurance for the well being of our people
Paternity Leave: We ensure that you can spend quality time with your growing family
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism
