Join us in a pivotal role that is central to enhancing the journey of our customers and internal teams with technology products! This essential position empowers you to lead the delivery of innovative solutions with precision and excellence, ensuring our technological advancements arrive on schedule and in top quality—an experience our customers and staff expect and deserve.
With strong communication, stakeholder management, and change management skills, you'll be instrumental in preparing our people and customers for smooth transitions during planned changes. Rise to the challenge and play a crucial role in fostering readiness for future opportunities and success.
Please note that this opportunity will be a secondment for a period of 4 months with the potential to extend.
Who you are:
- 4+yrs Corporate Operational Experience
- Change management experience (Involvement in a major organisational change initiative)
- Project management experience (Desirable)
- High level competency across all Microsoft Office platforms
Your Responsibilities:
- Develop business readiness plans incorporating IT deployment, data migration, training, engagement activities, and integration with existing digital processes
- Assess readiness levels and gaps among business users for upcoming changes, creating and executing plans to close these gaps before implementation
- Collaborate with user communities and project teams for transition support, change planning, and stakeholder engagement
- Monitor and report on business readiness progress, engagement activities, training deployment, operational metrics, and productivity measures
- Maintains expert knowledge in specialised areas, providing consolidated advice from multiple experts to further organisational objectives
- Implements stakeholder engagement and communication plans, handles issues, manages resolutions, and enhances customer and stakeholder relationships
- Designs and maintains learning materials, contributes to learning environment configuration, provides service request support, and develops support documentation and testing processes
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
** Please advise your leader before applying **
