Assistant Location Manager & Network Support
At Flight Centre Travel Group (FCTG), our journey began in 1973 with a single double-decker bus. Today, we’ve grown into a global travel powerhouse, headquartered in Brisbane, Australia, with a dynamic presence in 23 countries. As one of the world’s largest travel retailers and corporate travel managers, we’re not just experts – we are a passionate family of adventurers. We live and breathe travel, united by a mission to create unforgettable experiences and open up the world for those that want to see.
We’re seeking a dedicated and enthusiastic Assistant Location Manager (ALMNS) to partner with our Location Manager in taking our Kitsilano location to new heights. If you’re passionate about leadership and excited by the opportunity to inspire and guide a dynamic team, come join us and make your mark on our journey!
About the Role:
As the Assistant Location Manager & Network Support (ALMNS), you’ll play a crucial role in supporting our Location Manager to elevate our Kitsilano location. You will oversee a diverse team of travel consultants, driving network growth by managing business leads, expanding our portfolio, and ensuring exceptional service to our customers. Reporting directly to the Location Manager, you’ll ensure adherence to best practices and company policies, while helping to build a dynamic, high-performing team.
Key Responsibilities:
- Drive daily motivation across the network to achieve sales targets, including monthly reviews of individual progress. Provide ongoing coaching and development to enhance consultant productivity and ensure leads are directed to the appropriate experts—matching the right inquiry with the right expert.
- Regularly review CSAT coach consultants on sales behaviors (including call listening and chat reviews), and communicate customer experience expectations effectively across the network.
- Lead efforts to boost preferred product sales within the network. Encourage consultants to engage in ongoing product training and collaborate with preferred partners for community and customer events.
- Oversee adherence to OBW systems and processes. Ensure the network follows proper financial procedures, including PCI compliance, financial standards, reconciliations, and banking practices.
- Create and host events that engage the local community, preferred suppliers, and consultants. Promote Google reviews and scores and serve as a brand champion.
Experience & Qualifications:
- Previous FCTG leadership experience is an asset
- Proven track record of developing a client base, achieving results and developing people
- Consistently achieves high individual sales results, while maintaining an extensive customer base
- Strong customer service focus, ensuring that customers are the number one priority and the customer experience is exceptional
- Exceptional communication skills both oral and written
- Ability to embrace Flight Centre systems and process changes
- Proven history of preferred product strategy. Ie. Captain’s Package, insurance
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Ready to Make a Difference?
If you’re a driven leader with a passion for travel and a knack for managing dynamic teams, we want to hear from you! Apply now and take the next step in your exciting career with FCTG.
Location – Vancouver, Canada
Have questions about this opportunity? Reach out to our recruitment team at fccareers@flightcentre.ca
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
For this position, we anticipate offering an annual salary of $53,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $53,000 - $88,000. The annual salary range listed represents the total compensation package, excluding benefits.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
