At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
FCTG is looking for a dynamic and experienced Quality Assurance (QA) Lead to join our Air Systems team. This is your chance to make a significant impact on our products and services, ensuring they meet the highest standards of quality and reliability. The Quality Assurance (QA) Lead for the Air Team department is responsible for overseeing and ensuring the quality and reliability of all testing processes within the department. This role involves leading a team of QA professionals, developing and implementing testing strategies, and ensuring that all products and services meet the highest standards of quality.
Day to day:
- Coordinate testing across multiple Agile teams, ensuring that quality practices are integrated into every stage of the Agile lifecycle, from sprint planning to release
- Oversee end-to-end testing of features and user stories, including functional, integration, regression, performance, and security testing
- Develop and implement Agile-based testing strategies, methodologies, and standards
- Work closely with Scrum Masters, Product Owners, Developers, and other stakeholders to understand requirements, break them into testable user stories, and ensure effective test coverage
- Develop and maintain test plans that align with Agile sprints
- Lead the adoption of test automation within the Agile process
- Define, track, and report on key quality metrics such as defect density, code coverage, and test effectiveness in an Agile context
- Lead, mentor, and train QA engineers within Agile teams, promoting Agile testing best practices and continuous improvement
- Collaborate with teams to identify and mitigate risks early in the development cycle
- Advocate for continuous improvement in testing practices, promoting the use of new tools, techniques, and methodologies that drive efficiency, reduce testing cycle times, and improve overall product quality
You'll be perfect for the role if you have:
- Proven Leader: You have a track record of success in a QA lead role and can inspire and mentor your team
- QA Expert: Your deep understanding of QA methodologies, tools, and processes sets you apart
- Communicator Extraordinaire: Your excellent communication and collaboration skills make you a key player in any team
- Multi-Tasking Maestro: You thrive in fast-paced environments and can manage multiple projects with ease
- Tech-Savvy: Experience with automated testing tools and frameworks is a plus
Bonus points:
- Industry Insight: Familiarity with the unique challenges of the travel industry
- Analytical Mind: Strong problem-solving skills and the ability to think critically
- Mentorship Skills: A passion for developing and nurturing junior QA team members
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
