Start your Journey

Do you thrive at the intersection of marketing and technology?  Are you passionate about turning customer journeys and marketing business needs into cutting-edge MarTech solutions?

We're seeking a driven and experienced MarTech Business Analyst to join our dynamic team.  You'll play a pivotal role in shaping our customer engagement strategies by translating business goals into actionable technical requirements and managing the delivery of impactful MarTech initiatives.  If you're a problem-solver who loves collaborating with marketing and technology teams, this is your chance to make a real difference. Our MarTech core stack is built around Salesforce Marketing Cloud but it is not a key requirement for the role. 

 

Who you are:

• Gather and document business requirements and translate them into functional specifications
• Develop use cases and process flows to support the development of software solutions
• Conduct stakeholder interviews to understand business needs and pain points
• Collaborate with stakeholders to ensure that project objectives are aligned with business goals
• Facilitate communication between business and technical teams
• Create business cases and cost-benefit analyses to support business opportunities
• Participate in user acceptance testing and ensure that solutions meet business requirements
• Develop and maintain system documentation and training materials

 

What you'll be doing:

• 2+ years of professional experience in a business analyst role or similar
• Minimum 5 years experience in customer service
• Demonstrated experience working in a fast-moving and dynamic environment
• Strong analytical skills with a data-driven approach to decision-making
• Excellent communication and interpersonal skills
• Ability to lead and motivate cross-functional teams
• Project management skills with a focus on process improvement

 

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

** Please advise your leader before applying **