Life at FCTG
Since our beginning, our vision has always been to "open up the world for those who want to see."
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves "Flighties").
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
About the Opportunity
Professional Development Team, People and Culture Division - 12-month Secondment - Brisbane based role
Team Leader, Leisure L&D Australia.
A rare and exciting secondment opportunity has become available to lead the Australian based Leisure Brands' L&D Team. Reporting to the Global Leisure L&D Leader, this is a crucial role in overseeing the discovery, development and delivery of professional development programs to our leisure team members.
The purpose of this role focuses on the following key areas:
Development and Deployment of Learning Initiatives
- The L&D Team Leader is responsible for ensuring effective and appropriate learning strategies that align with the Brand goals are deployed as per business requirements. This includes engaging with key global stakeholders such as SME's, Senior Leaders and other L&D peers to ensure on time delivery of key initiatives.
Team Leadership and Management
- Provide direction, coaching, and support to ensure that team members are effective in delivering programs. Assign responsibilities, monitor performance and foster a collaborative environment to achieve individual and team goals.
Quality Assurance
- Ensure accuracy of high-quality content following process and design principles. Assess the effectiveness of programs through feedback, evaluations, and assessments, and make improvements when necessary.
Collaboration with Other Areas
- Collaborate with other area such as Product, Finance, Marketing, HR, operations, P&C/L&D teams and key senior management, to ensure that training aligns with broader business objectives, and that learning opportunities are integrated across FCTG.
Budget and Resource Management
- Managing the budget/costs for training and development, allocate tasks and projects ensuring that resources are used effectively. Provide leadership support to global L&D projects in conjunction with the Global L&D Leader.
Fostering a Learning Culture
- Lead by example in promoting a culture of continuous learning and improvement of self, within the team and wider organisation. Support an organisational environment where ongoing learning and development is viewed as a vital element for career growth and success.
Tracking and Reporting
- The leader is responsible for tracking the progress of training initiatives, assessing the return on investment (ROI), and reporting results to senior management or stakeholders.
In short, the Leisure L&D Team Leader ensures that all leisure team members employees are equipped with the necessary skills and knowledge to provide excellent service to our customers while fostering a positive and engaging work environment. The role is key in supporting the strategic growth of our Leisure Brands globally.
What you will be doing:
In short, the Leisure L&D Team Leader ensures that all Leisure team members are equipped with the necessary skills and knowledge to provide excellent service to our customers while fostering a positive and engaging work environment. The role is key in supporting the strategic growth of our Leisure Brands globally.
- Development and Deployment of Learning Initiatives
The L&D Team Leader is responsible for ensuring effective and appropriate learning strategies that align with the Brand goals are deployed as per business requirements. This includes engaging with key global stakeholders such as SME's, Senior Leaders and other L&D peers to ensure on time delivery of key initiatives.
- Team Leadership and Management
Provide direction, coaching, and support to ensure that team members are effective in delivering programs. Assign responsibilities, monitor performance and foster a collaborative environment to achieve individual and team goals.
- Quality Assurance
Ensure accuracy of high-quality content following process and design principles. Assess the effectiveness of programs through feedback, evaluations, and assessments, and make improvements when necessary.
- Collaboration with Other Areas
Collaborate with other area such as Product, Finance, Marketing, HR, operations, P&C/L&D teams and key senior management, to ensure that training aligns with broader business objectives, and that learning opportunities are integrated across FCTG.
- Budget and Resource Management
Managing the budget/costs for training and development, allocate tasks and projects ensuring that resources are used effectively. Provide leadership support to global L&D projects in conjunction with Liz Mootoo.
- Fostering a Learning Culture
Lead by example in promoting a culture of continuous learning and improvement of self, within the team and wider organisation. Support an organisational environment where ongoing learning and development is viewed as a vital element for career growth and success.
- Tracking and Reporting
The leader is responsible for tracking the progress of training initiatives, assessing the return on investment (ROI), and reporting results to senior management or stakeholders.
You'll be perfect for the role if you have:
Previous Leadership experience. 5+ years of L&D experience. Ability to influence senior stakeholders. An outstanding track record of results and personal branding.
What you'll enjoy:
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
- Development: individualised Learning & Development pathway options
- Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within
- Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
- Mental Health: support and Employee Assistance Program for staff and family
- Social: regular awards nights, social team building and industry events, with the opportunity to attend global conferences (Los Angeles 2025)
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you!
Irreverence. Ownership. Egalitarianism.
** Please advise your leader before applying **
