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About FCM

FCM is more than just one of the world’s largest travel management companies with a 24/7 reach in over 100 companies. We’re a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world’s biggest companies move smoother. We’re officially a great place to work, but also a company like no other. Why? Because we thrive on change. We’re fuelled by what we call our alternative mindset. This is FCM, where different happens.

An average day in the life

As a Technical Account Manager, you will be responsible for significant revenue retention, identification of growth opportunities, commercial negotiation and delivering a winning strategy for FCM’s largest corporate customers. Using the customer business goals and objectives as the roadmap, you will work with the customer to ensure the smooth running and optimisation of their tech stack optimising performance and user experience and introducing enhancements where it would be of benefit to the customer goals and program objectives.

You will be a strong team member and work effectively with the sales team to assist with new business while playing an active role in winning new accounts.

You might be perfect for the role if

• A proven competency and understanding of TMC technology with a minimum of 5 years operational experience
• An in-depth knowledge of GDS systems – Amadeus, Sabre and Galileo
• Understanding of online booking tools, namely Concur, Cytric (ideally FCMB) and their travel settings and preferencing metrics
• Knowledge and expertise of travel technology tools and how the work within a managed travel ecosystem
• Knowledge of TMC front, mid and back office systems
• An analytical mindset and have the ability to interpret data in a way that aligns with customer/internal goals and strategies and develops actionable insights
• Exceptional networking skills and have the ability to develop new relationships and sustain and grow existing ones
• Willingness to recommend new processes, services and systems to optimize program success
• A strong multi tasker with the ability to deliver projects and tasks in a timely and efficient manner
• Result driven mindset that can lead change whilst being able to adapt and innovate
• Have the capacity to identify gaps and define issues in a clear and cohesive manner

What's in it for you

• Flexible/hybrid working model - a mix of remote and office work.
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk