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This role provides administrative support to internally manage FCM client KPI expectations on service level agreement (SLA) reporting.

The role is responsible for collating data via multiple channels, ensuring it is accurate from source into data software & Excel. The role will be responsible for completion of multiple clients monthly SLA data via automated reports & data inputting into bespoke reports. Role will also be responsible for SLA inbox management, answering SLA email queries, onboarding new clients into the SLA service set-up. The role will also be responsible for assisting with ad hoc administrative duties within the SLA data team. Whilst there is a defined SLA management responsibility that sit in this role remit, the admin tasks will evolve and change with business needs/priorities.

About FCM

FCM is more than just one of the world’s largest travel management companies with a 24/7 reach in over 100 companies. We’re a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world’s biggest companies move smoother. We’re officially a great place to work, but also a company like no other. Why? Because we thrive on change. We’re fuelled by what we call our alternative mindset. This is FCM, where different happens.

Requirements:

• Excel / Microsoft experience - Preferred
• Excellent written communication skills - Essential
• Previous admin experience - Desirable 

What's in it for you

• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Active Hour – an hour set aside each week to spend on your well-being.
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.