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VP, Technology CT Americas

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

The purpose of this role is to lead the Corporate Traveler (CT) technology strategy, solution design and roadmap execution for the Americas. The leader will partner closely with CT leadership to agree on priorities and investment, build the vision and deliver the technology solutions that will enable CT strategies in an agile and cost-effective way.

The role will focus on enabling our business to maximize growth in total transaction value (TTV) and profitability by supporting new operating models powered by modern technology platforms. 

Key Responsibilities

• Obsessed with supporting our business in shaping and innovating our way of working and enabling these through process and technology innovation;
• Highly experienced in business travel processes, operations, and technology;
• An experienced leader that can build, develop and engage cross-functional teams;
• Treating quality of our deliveries and reliability of our systems and services as a non-negotiable.
• Create the right structure to engage and align the team to deliver solutions that excite internal users and customers;
• Shape an inclusive and inspiring environment with an open communication culture that is a great place for team members to learn, grow, and deliver;
• Build a sense of ownership with each team member to deliver capabilities and solutions that create value – impact on TTV, cost per transaction, income per transaction, volumes, etc. – for our business.
• Collaborate with CT leadership to capture and understand business strategies and initiatives and agree on priorities and investments to support of these initiatives. Establish a framework of transparency and accountability across business and technology leaders.
• Empower business stakeholders to take relevant prioritization decisions by providing visibility about options, investment/cost, risk etc.
• Manage the delivery roadmaps with milestones and target dates across all relevant components and in coordination with all supporting teams.
• For the region’s top technology initiatives, be a one-stop-shop to the business stakeholders and leadership, being able to provide status and insight and
• Identify opportunities for innovation, new products and enhancements that give CT a competitive advantage.
• Take a lead in building the global and regional structures that embrace an operating model with global pillars and integrated cross-regional teams to improve our services and reduce the operating cost.
• Own the products sets that we use internally and offer to our customers, directing the resources that specify, build, maintain, and support these products.
• Oversee a portfolio of complex software development, implementation, change, and adoption projects. Run activities with an end-to-end perspective across all components whether they are built within the team or are a dependency to / contribution of other teams.
• Run projects and product evolution initiatives in agile, focusing on delivering value early, being reactive to changing business environment and priorities, with no compromise on quality.
• Take responsibility for designing scalable, maintainable, and cost-effective solutions that excite internal users and customers. Engage with global teams to leverage existing/global solutions and/or build solutions that are reusable by other regional and global teams.
• Secure the quality, stability, reliability and maintainability of the end-to-end corporate technology services and products; continuously tracking and improving performance and reliability.
• Communicate our technology story internally and with customers, demonstrating our technology leadership.
• Support pre-sales engagements and customer meetings.

Experience & Qualifications

• Bachelor’s degree or equivalent job experience
• 10 years of travel technology/TMC experience
• Minimum of 6 years in leadership role
• People management, Coaching, Servant Leadership
• Travel, GDS, TMC ecosystem; relevant travel products and technologies
• Agile Project Management
• Executive presence with a demonstrated ability to build and maintain relationships across all levels of the organization.
• The candidate will be required to work out of one of our primary office locations.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
•      Office Environmental Program
•      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•      1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $155,000 - $185,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca