Business Improvement Manager

Apply now Refer a friend Job no: 523563
Brand: Global Supply
Work type: Full time
Location: New South Wales, Queensland, Victoria
Categories: Operations & Professional Services, Wholesale & Product

About the Opportunity

ProHub Consultant Support is seeking a dynamic and experienced Business Improvement Manager with a passion for Product, Systems and Process Enhancement. 

In this role, you will manage relationships with our partner network and collaborate with key stakeholders in Supply to identify opportunities for process, operations, and strategy improvements. Your objective will be to enhance efficiency, productivity, and overall performance.

You will analyse existing workflows, collect data, and pinpoint areas for potential improvement, developing strategies to address these opportunities.  The Business Improvement Manager will implement initiatives to optimise resources and systems in line with our target operating business model, ensuring continuous improvement.

The main goal is to drive positive change within the consultant support space and foster a culture of innovation and operational excellence.

This position can be based in any AU city with a FCTG HQ.

 

What you will be doing:

  • Offshore management – relationship and resource management and proactively monitoring performance and SLA’s with FCTG partners
  • Responsible for the continuous improvement of business and operational processes within Air Systems Team, including our offshore partners
  • System Admin & Maintenance - facilitates and may participate in testing, of system and release management
  • Automation management - manages Robotics Process Automation (RPA) and Chat-bots to ensure maximum uptake
  • Design and deploy systems or processes which maximise consultant productivity, automation, and efficiency across the business, including our offshore partners
  • Lead small to medium-sized projects using project methodologies when required
  • Assist in large projects or programs of work as a team member
  • Communicate regular priority and status updates to relevant stakeholders
  • Work with subject matter experts, technical specialists to effectively transition new work to offshore partners
  • Analyse, validate and document current and future state requirements and processes
  • Identify and communicate risks and issues
  • Work with the Change team to articulate and communicate stakeholder impacts
  • Provide expertise for the purpose of participating in on-training
  • Work with training to review and provide feedback on the training materials
  • Work with change specialists and business leaders to champion change and integrate the processes back into the business

 

What you will need:

  • Minimum 6.5+ years Travel Industry experience
  • Minimum 1.5+ years experience in Business Improvement, Process Design and/or Business Analysis
  • Minimum 2+ years Leadership / experience in an influential role
  • Previous business improvement management experience
  • Experience with new product development, product delivery, customer/product analysis
  • Strong understand of distribution platforms i.e. GDS (Global Distribution System)
  • Project and business analysis experience using methodologies and practices

** Please advise your leader before applying **

 

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

Back to search results Apply now Refer a friend