NORAM Revenue Management Team Leader - Toronto, ON
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
We are looking for a Team Leader to lead the day-to-day activities of Revenue Management, driving the optimisation of available content and maximizing revenue opportunities for our North American Corporate markets.
Your primary mission is to sustainably grow our margins through steering strategies, ensuring that we prioritize and configure fares to guide customers toward highest margin opportunities on all routes and cabins. This includes all activities pre and post-sale to maximise margin where possible and legitimate.
This pivotal role requires a strong analytical mindset, as you will be responsible for identifying the opportunities within your portfolio and driving their execution with the team. You will be expected to model their financial impact and track their delivery to ensure we consistently meet or exceed expectations.
In addition to your content strategy leadership, you will play a key role in driving change management within our revenue management processes. As we adapt to evolving markets and a rapidly changing distribution landscape, your ability to facilitate change and align our teams with new strategies will be essential to our success. This includes, among others, evolving our strategy alongside with the ramp-up of new distribution channels, both from our business and our suppliers.
Key Responsibilities
- Establish and achieve sustainable margin improvement as a primary KPI.
- Enhance preferred fares usage and reduce revenue leakage as key performance indicators.
- Support the supplier steering strategy from Air, prioritizing and configuring fares to guide clients toward best margin opportunities on all routes and cabins.
- Utilize data-driven insights to model income opportunities and identify strategies for sustainable revenue growth.
- Work with Operations to improve consultant adoption of preferred fares and an efficient Better Buying strategy across the region.
- Monitor and track the delivery of content strategy initiatives, ensuring they meet or exceed performance expectations.
- Lead cross-functional teams, collaborating closely with procurement, operations, commercial, consultants, and finance to optimize content and revenue.
- Foster teamwork and influence consultant behaviours in alignment with the evolving revenue management strategy.
- Mentor and guide a team across North America, providing actionable feedback for continuous improvement.
- Drive the reduction of revenue leakage through effective strategies.
- Shape and execute the distribution strategy for North American markets, considering NDC and traditional channels.
- Lead change management initiatives to adapt revenue management processes to changing markets and distribution landscapes.
Experience & Qualifications
- Proven experience in revenue management, content optimization, distribution or a related field within the travel industry. Preferred.
- Exceptional analytical skills with a demonstrated ability to model income opportunities and interpret complex data.
- Strong leadership abilities and a track record of guiding diverse teams toward revenue growth goals.
- Outstanding organizational and project management skills.
- Charismatic communicator with the ability to influence and unite cross-functional teams toward common goals.
- Strategic thinker with a results-driven mindset.
- Knowledge of travel industry trends, distribution systems, and NDC is a plus.
- Willingness to travel as needed.
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Paid Time Off *
- Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
- 5 Sick Days accrued per year
- 3 Personal Days
- 1 Diversity Day
- 1 Volunteer Day
- 8 Recognized Holidays
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
Location – Toronto, ON
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $110,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
