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About FCM

FCM is more than just one of the world’s largest travel management companies with a 24/7 reach in over 100 companies. We’re a movement of over 6,500 changemakers, travel gurus, performance improvers and leaders without limits, on a mission to help the world’s biggest companies move smoother. We’re officially a great place to work, but also a company like no other. Why? Because we thrive on change. We’re fuelled by what we call our alternative mindset. This is FCM, where different happens.

About you

As part of FCM’s Emergency Assist team, you will work directly with the Shift Managers to ensure the necessary functions of our clients’ travel programme are exceeded. You will play an integral part in the success of our relationships with our clients and you are often the first line of communication with our clients and the travellers. Using your high level of operational knowledge you will deliver consistently high-quality service by actively listening and interpreting traveller requirements and providing sound and constructive information and options for travel.

You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able collaborate effectively with internal and external stakeholders - working both independently and in a team environment. You will be attentive to client and traveller needs.

Qualifications

• Minimum of 2 years experience as a Travel Consultant
• Experience in GDS – Amadeus
• Extensive industry and travel knowledge
• Extensive fares knowledge
• Strong client focus and service ethic
• Positive and open-minded attitude with a willingness to adapt

What's in it for you

• Generous remuneration structure and a highly competitive salary. 
• Discounted travel for family and friends - booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls + more).
• Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic.
• Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.)

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at applications@flightcentre.co.uk