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Facilitator, Flight Centre Travel Academy - Brisbane

Apply now Job no: 501955
Brand: Flight Centre Travel Academy
Work type: Full time
Location: Queensland
Categories: Business Support

About Us

Flight Centre Travel Academy (FCTA) is Flight Centre's external education and training business - offering courses to enable people who are passionate about travel to get into the travel industry.

FCTA objectives are:

  • To be the education provider of choice for the travel and tourism industry
  • To promote travel careers and improve the quality of the industry talent pool
  • To provide “value-add” higher education pathways

About the Opportunity

Based in Flight Centre's new Brisbane head office, this is an exciting role that requires a dynamic individual with a passion for the travel industry and teaching. This “hands on” role requires expert knowledge and understanding of the travel and tourism industry. The main focus of this role is to facilitate the Diploma of Travel and Tourism. The role also involves coaching and developing students beyond their initial training, through coaching calls and workshops. You must be able to train, inspire and coach at a professional level. 



  • Classroom facilitation of the Diploma of Travel and Tourism 
  • Training students in required subjects to meet learning objectives
  • Coaching students online, via email and phone to ensure they're on track to training plan
  • Grading and assessing of assignments, presentations, exams and case studies
  • Ensure quality student experience
  • Conduct study days

Relationship Building

  • Planning with external stakeholders outside of FCTA to ensure regular class presentations and site visits
  • Ongoing contact with the Flight Centre Recruitment team regarding student talent identification processes
  • Relationship building with all internal Flight Centre Travel Group staff to promote the FCTA brand
  • Structured communication with students around assignment progression and completion

Business Focus

  • Awareness of budgets and key drivers – student/ class numbers
  • Understanding and belief in the Business Plan
  • Administration and management of training programs

About You

  • Minimum 3 years’ travel industry experience is essential, with a passion for the industry
  • Strong facilitation/presentation skills
  • Leadership experience and proven track record as a leader (i.e. profit, staff retention and development of future leaders)
  • Proven success in sales (please outline achievements)
  • Degree/TAE Cert/relevant training qualification highly desired

Benefits include:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and development
  • Monthly awards nights, conferences, social events, and the opportunity to attend global awards internationally (Las Vegas in 2019)

We’re proud to have been recognised as an Employer of Choice in the Australian Business Awards 2018, in addition to Best Agency Group at the AFTA 2018 National Travel Industry Awards

Applications close: E. Australia Standard Time

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