Corporate Traveller - Team Leader, SDR - Toronto, ON
A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveler please click HERE
About The Opportunity
As the Team Leader for Sales Development Representatives (SDRs), you'll lead our team in driving sales growth and generating leads through outbound prospecting efforts. This pivotal role demands a blend of leadership skills, sales expertise, and an in-depth understanding of the sales process. Your influence will be felt as you coach, motivate, and empower the SDR team to surpass targets while upholding high-quality standards in lead generation. You'll be the driving force behind our outbound prospecting initiatives, guiding your team to new heights and setting the benchmark for lead generation and sales growth. In this role, you'll spearhead our outbound prospecting efforts, foster a culture of excellence and collaboration, and inspire SDRs to realize their full potential, all while surpassing targets.
Key Responsibilities
- Team Leadership: Provide strong leadership to a team of SDRs, including recruitment, training, coaching, and performance management.
- Strategy Execution: Collaborate with the sales and marketing teams to execute on lead generation strategies, ensuring alignment with company goals and objectives.
- Performance Monitoring: Track key performance indicators (KPIs) such as calls, emails, meetings booked, conversion rates, and pipeline contribution, providing regular feedback to team members to drive improvement.
- Process Optimization: Continuously refine and optimize the SDR process, including prospecting techniques, messaging, and outreach strategies, to maximize efficiency and effectiveness.
- Training and Development: Develop and deliver training programs to enhance the skills and knowledge of SDRs, focusing on areas such as objection handling, value proposition articulation, and product knowledge.
- Cross-Functional Collaboration: Work closely with other departments, including sales, marketing, and customer success, to ensure seamless communication and alignment of efforts towards common goals.
Experience & Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field (or equivalent experience).
- Minimum 1 year experience in a leadership or management role
- Minimum 3 years’ proven experience in sales development or inside sales role, with a track record of exceeding targets.
- Strong leadership skills with the ability to inspire and motivate team members.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence others effectively.
- Deep understanding of sales processes and methodologies, preferably in a B2B environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales engagement tools (e.g., Outreach, SalesLoft).
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Self-motivated and results-oriented, with a passion for driving continuous improvement.
- Prior experience in a leadership or management role is preferred but not require
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-ED1#CTCA#LI-Hybrid
Location – Toronto, ON
If this sounds like the opportunity you have been waiting for then APPLY NOW.
This role can be performed onsite or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
