Discova is on the lookout for a Tour Desk Host superstar to join our in-destination team! If you are driven by a genuine desire to deliver an excellent traveller experience and have the charisma to be the face of Discova, we would love to meet you!
As a member of the Tour Desk Team, you will be part of a group of passionate consultants who are committed to consistently delivering an exceptional customer experience. You are responsible for meeting and exceeding the individual sales targets, consistently following the customer sales experience, and will be a key member in a high-performing team environment.
Your main responsibilities are:
-
To resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures.
-
Provide customers with all basic destination information and answer questions. Distribute island maps; suggest restaurants and provide destination information to the guests and advice on alternative activities.
-
Meet and greet all guests assigned to you via our internal system.
-
Consistently deliver an amazing customer experience by following the 7 steps of Discova’s customer sales experience.
-
Be the first contact for guests in emergencies and immediately respond to emergencies and complaints.
-
Service all customer enquiries professionally and efficiently within 24 hours or according to business needs with an expected conversion rate as per business expectations.
About you
The Essentials:
-
A bachelor’s degree or a degree in tourism and hospitality is preferred.
-
Minimum 1 year of experience as part of a sales team in the tourism industry.
-
Fluent in both written and spoken English is required and other European languages would be an advantage.
-
Outstanding sales skills with a strong customer care focus.
-
Results orientated.
-
Excellent organisational skills with the ability to be flexible and implement change when needed.
-
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
-
High attention to detail.
-
Solution focused and great at problem solving.
-
Able to work independently and within a team assisting team members to help everyone achieve results.
-
Be comfortable with a flexible rotating roster that may include late nights, weekends and early mornings.
-
Willing to travel on business when required.
-
Personally aligned with Discova’s company purpose and values.
-
Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.
About Us
As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. “We work globally, live locally” is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, no matter what the results are. We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments supporting nominated charities through workplace giving, promoting volunteering, and supporting fundraising initiatives through our employee giving and office environmental Programmes. All our employees even can enjoy 1 volunteer day per calendar year.
Get in touch now and Discova a world of possibilities!
