About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder.
Certified as a Great Place to Work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM - where different happens.
About the Role
As FCM’s newest Business Travel Consultant, you will be at the heart of our client relationships, delivering exceptional service and ensuring the successful fulfilment of corporate travel programmes. Acting as a key conduit between clients, travellers, and the business, you’ll be responsible for providing consistent, proactive, and world-class service.
Working closely with your Team Manager and wider team, you’ll demonstrate strong operational capability, outstanding customer focus, and a commitment to exceeding client expectations through sound travel management practices.
About You
You are an experienced travel professional with a passion for corporate travel and a “think different” mindset. You consistently look ahead, anticipate client needs, and take proactive steps to improve efficiencies and service delivery.
You thrive in a fast-paced environment, bring energy and positivity to every challenge, and enjoy collaborating with both internal and external stakeholders - while also being confident working independently when required.
Key Responsibilities
- Deliver exceptional, proactive customer service to FCM clients and travellers
- Manage and fulfil complex business travel bookings with a high degree of accuracy and care
- Maintain strong relationships with clients, suppliers, and internal stakeholders
- Demonstrate advanced knowledge of GDS systems and corporate travel processes
- Advocate FCM and client‑preferred supplier programmes
- Identify, address, and reduce service failures
- Meet and exceed client SLAs, KPIs, and productivity targets
- Act as a brand ambassador for FCM and contribute positively to team culture
Key Qualifications & Experience
- Minimum 2 years’ experience as a travel consultant (essential)
- GDS experience – Amadeus (essential)
- Strong industry, travel, and fares knowledge
- Customer-focused with excellent service ethics
- Detail-oriented with strong multitasking and time management skills
- Positive, open-minded attitude with a willingness to adapt
What’s in It for You
- Exclusive Travel Discounts: Access to industry rates and discounts through Flight Centre Travel Group
- Career Development: Clear global career pathways across 30+ brands in over 20 countries, with ongoing training and support
- Vibrant Culture & Industry‑Renowned Social Events: Monthly awards, global conferences, EOFY celebrations, and more
- Active Hour: One dedicated hour per week for fitness or personal wellness
- Comprehensive Health Cash Plan: Reimbursement for dental, optical, chiropractic, and other medical services
- Health & Wellbeing Challenges: Monthly initiatives to keep you motivated and engaged
- Financial Wellbeing Support: Mortgage advice, regulated financial guidance, and money coaching
- And Much More: Company‑matched charitable donations, an excellent pension scheme, share options, EV scheme, and salary sacrifice benefits
Our Commitment
Our number one philosophy is Our People. Flight Centre Travel Group is committed to providing an environment of equality, respect, dignity, and opportunity for all. We proudly foster an inclusive and supportive workplace that reflects the diversity of our society.
We welcome accommodation requests to make our hiring and onboarding process as accessible as possible. Please contact our Recruitment Team at RecruitmentUK@flightcentre.co.uk if you require any adjustments.
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