Customer Experience Executive (Overnight Shift / Part Time)

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Brand: Discova
Work type: Part time
Location: Sarawak, Malaysia, Sabah, Malaysia, Bali, Indonesia, Ho Chi Minh City, Vietnam, Hanoi, Vietnam, Kuala Lumpur, Malaysia, Manila, Philippines, Dumaguete, Philippines
Categories: Sales and Customer Service

About the Opportunity 

The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive. 

 

About you  

The Essentials: 

  • Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.  

  • Fluent in national local language and intermediate to advanced level of written and spoken English. 

 

The Attributes:  

  • Strong customer care focus.  

  • An approachable, open-minded personality with great interpersonal and communication skills.  

  • Pro-active and solution focused, turning problems into a resolution quickly.  

  • Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.   

  • Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.   

  • Willing to travel on business when required.  

  • Proficient with Microsoft Office applications and Discova’s systems. 

  • Personally aligned with Discova’s company purpose and values. 

What You Will Enjoy

🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry

🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more

💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development

🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways

🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age

🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

💚 Sustainability: We're committed to protecting the environment essential to tourism's future

 

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

 

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

 

Get in touch now and Discova a world of possibilities!

 

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