About the Role
Flight Centre Business Travel (FCBT) is seeking a dedicated Regional Account Manager to join our dynamic team. With a key focus on customer growth, retention and travel program optimisation, as a Regional Account Manager you will partner with clients to deliver strategic insights and data-driven analysis, driving measurable results and long-term success. You will report directly to the Global Key Account Management Leader, ensuring alignment with global strategies and initiatives.
Your primary responsibilities will include:
Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes.
Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi-level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer.
Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage.
Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs.
What You Will Bring
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An individual who has a passion for delivering outstanding customer service, is self-motivated, driven, can deliver on outcomes and achieve KPIs
Great earning potential with a performance-based incentive structure and excellent opportunities for professional growth!
Base $90,000pa plus monthly incentives; overall OTE $105-110,000+ pa plus super (all FTE)
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025, Bangkok in 2026)
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
About the Brand
Flight Centre’s dedicated corporate experts; Flight Centre Business Travel (FCBT) specialise in corporate travel solutions for small to medium companies. FCBT provides a people-led travel management service, offering hyper-personalised support, expert advice, and unique access to extensive corporate travel products. Acting as an extension of their client's team, FCBT delivers comprehensive travel management with a personal touch, making life easier and more productive for their clients.
Join us for a dynamic, growth-focused journey where your success is our top priority. If you're ready for an exciting career where your efforts are celebrated, we want you on our team!
Apply now!
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
