We are seeking a strategic and detail-oriented Senior Business Analyst to join our D365 Finance & Operations team. This role is critical to the success of our enterprise finance transformation initiatives, focusing on optimising business processes, gathering requirements, and supporting system enhancements across the D365 F&O platform. You will act as a key liaison between our finance business users and the functional/technical team, ensuring solutions are aligned to business needs while maintaining operational integrity across a complex and highly customised environment.
Why Join Us?
At Flight Centre Travel Group, we’re passionate about transforming travel through technology and innovation. As part of our D365 Finance & Operations team, you'll play a key role in shaping scalable, global finance solutions. Join a collaborative environment where your expertise is valued and your impact is visible.
Key Responsibilities:
- Lead end-to-end business analysis activities across projects and BAU workstreams, with a focus on Finance modules: General Ledger, Accounts Payable, Accounts Receivable, and Cash & Bank Management
- Facilitate workshops and stakeholder interviews to capture and validate business requirements, pain points, and future-state goals
- Analyse, map, and document as-is and to-be business processes
- Collaborate closely with functional consultants, providing them with clear, structured requirements to support FDD creation
- Participate in the review of functional design and solution proposals to ensure alignment with business needs
- Support test planning and execution by defining acceptance criteria, preparing test scenarios, and assisting with UAT coordination
- Contribute to change management, training documentation, and process handovers to operational teams
- Track and communicate progress, risks, and dependencies to the Product Manager and other key stakeholders
- Help assess business impact of Microsoft D365 F&O updates and participate in version upgrade readiness analysis
About You:
Essential:
- 5+ years of Business Analysis experience, including 2+ years on projects or BAU involving Microsoft D365 Finance & Operations
- Strong understanding of financial processes, particularly GL, AR, AP, Cash & Bank, and how they are supported in ERP systems
- Proven ability to translate complex business needs into clear, actionable requirements
- Strong skills in process mapping, stakeholder engagement, and business impact analysis
- Proficient with Azure DevOps or similar tools for managing user stories and backlog items
- Exceptional communication skills with the ability to influence, challenge, and align diverse stakeholder groups
- Experience working in an agile or hybrid delivery environment
Desirable:
- Experience working in a multi-entity, multi-currency finance environment
- Background in travel, retail, or similar fast-paced industries
- Exposure to Power BI or the Power Platform is a bonus
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to LinkedIn Learning for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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