At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
As the Platform Lead, you will provide technical expertise and support across key travel platforms within Flight Centre Leisure Travel Brands. You'll become a subject matter expert (SME), providing advice and guidance on design decisions, and will support execution on our Product Information Management System, working with both internal and external stakeholders to drive scalability and improvement in the platform.
Day to day:
- Liaise with internal stakeholders from Marketing Merchandising, Product Management, and Engineering to ensure platform capabilities meet business needs
- Work with vendors and engineering teams to develop new functionality to meet requirements. Create user stories and testing to ensure requirements are met
- Train staff on the system, providing documentation, and user guides
- Provide support to users, triage and debug issues
- Work with platform vendors to ensure cases are managed end-to-end with priority on speed of resolution
You'll be perfect for the role if you have:
- 2+ years in a similar role or transferable experience
- An understanding of system integration technology
- Experience with internal and external stakeholders
- Support experience – Analysis
- Experience with complex travel products
- Project/Software development lifecycle experience (desirable)
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.
⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life!
🧑💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies.
🔧Access to learning tools such as Udemy for ongoing technical skills development
♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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