Are you a natural at building relationships, tackling challenges head-on, and creating exceptional customer experiences? If these qualities describe you, we want you on our Member Support team. In this role, you will be the cornerstone of operational excellence, offering top-tier account support, communication, and administrative support to our independent advisors and agencies. Your efforts will ensure they receive unparalleled customer service from the moment they join us, through their daily interactions.
We're on the hunt for someone who thrives on proactive problem-solving, has outstanding communication skills, and possesses a genuine passion for the travel industry. This isn't just about ticking off tasks—it's about bringing energy and innovation to everything you do, making our network shine. From helping new agents get started to ensuring smooth day-to-day operations, your role will be integral in shaping the experiences of our treasured customers.
Please note this role can be based in either our Sydney or Brisbane Head Office.
What You'll Do:
- Build lasting relationships across our network to drive growth and retention
- Deliver solutions via Salesforce case management and network platforms
- Coordinate exciting events like inductions and support days
- Streamline communications and keep operational materials up to date
- Work with preferred suppliers to ensure ease of booking process for the network
- Work closely with internal FCTG Independent division teams to ensure all company documents and records are updated and remain current in relation to our advisor and agency partners
What We're Looking For:
- Exceptional customer service and problem-solving skills
- Strong communication and organisational abilities
- Strong technical knowledge of systems
- Passion for travel and a proactive, solutions-focused mindset
- Ability to use GDS (Sabre) desirable
- Ability to use CRM (Saleforce) desirable
Why Envoyage? We’re a globally connected, innovative community dedicated to redefining travel entrepreneurship. Your skills will shape the journey of our members and elevate the travel experience. Apply now and make a difference in the world of travel!
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
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