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Flight Centre Corporate Benefits Agent

About the opportunity

An FCCB Agent is responsible for providing exceptional travel booking services and promoting the Flight Centre Corporate Benefits program to employees of enrolled companies. This role focuses on handling client inquiries that are exclusively referral-based or initiated by employees of enrolled companies, received primarily via email, C1 (Customer One), and phone.

Key Responsibilities:

• Sales & Client Relations: Engage with clients to book domestic and international travel, leveraging exclusive perks and supplier discounts while showcasing the value of FCCB services.
• Customer Support: Provide personalized travel advice, address inquiries promptly, and ensure a seamless booking experience.
• Administrative Duties: Efficiently manage bookings, maintain accurate records, and comply with company policies, including TESF and service standards.
• Promotion of Benefits: Clearly communicate the unique advantages of the FCCB program, emphasizing travel savings, expertise, and risk management.

Key Skills:

• Strong sales and communication skills.
• Attention to detail and organizational abilities.
• Proficiency in travel booking systems, email communication, and phone support.

Goals:

• Achieve monthly sales targets and maintain high customer satisfaction.
• Drive client loyalty by highlighting FCCB's exclusive benefits and professional expertise.
• Maintain prompt and professional responses to all referral-based and enrolled-client inquiries.

Requirements:

• A minimum of 2 years consultant experience
• An interest in a potential business travel portfolio along with leisure

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion

•      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
•      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+
•      Accessibility, Environmental Justice)
•      DEI education
•      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols

• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising

•    Office Environmental Program
•    Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
•    1 Volunteer Day per Calendar Year

Benefits Include:

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Group benefits including extended health care, dental and vision, gender affirming care, fertility care
• Insurance including life, AD&D, critical illness, long term disability
• Employee Assistance Program
• RRSP/RPP with matching
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Don’t Miss Out!

Apply now for one of the best adventures you’ll ever have.

Location – Toronto, Canada

For this position, we anticipate offering an annual salary of $45,000 plus commission/incentive earnings based on achievable targets. The salary is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $45,000 - $72,000. The annual salary range listed represents the total compensation package, excluding benefits.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying. 

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca