Start your Journey

CruiseHQ is Flight Centre Travel Group’s new B2B cruise wholesale division. We curate and deliver unrivalled and tailor-made cruise packages. We are not just about cruises; we also craft the complete journey. Leveraging exclusives, we seamlessly integrate air, land, and sea travel, offering a selection of exquisitely curated packages through an industry-leading cruise marketplace.

The National Business Development Manager (BDM) plays a key role in driving B2B customer acquisition and revenue growth by securing and engaging high-potential prospects and managing key accounts. Focused on sales target results and collaboration with the internal Call Centre and CruiseHQ wider teams, as well as internal Flight Centre Travel Group selling brands and external independent agency groups. The BDM will aim to expand the travel agent portfolio, drive TTV growth, and increase profitability. The purpose of the role is to identify and secure profitable new accounts, nurture existing relationships, meet sales targets, and deliver solution-based outcomes to both prospective and current travel agent clients.

This role can be based out of our Sydney or Brisbane office 

What you will be doing:

• Identify and engage high-potential prospects to expand the travel agent portfolio. 

• Develop and maintain strong relationships with existing travel agents to foster loyalty and ensure continued business
• Drive TTV growth and profitability through effective relationship management
• Provide training to travel agents on the booking portal to optimise usability and improve booking efficiency
• Work closely with the Call Centre team, internal CruiseHQ teams, and internal selling brands to ensure seamless communication and service delivery
• Conduct market analysis to identify emerging trends, new business opportunities, and areas for growth
• Act as the main point of contact for travel agents regarding product knowledge, and providing ongoing support, training, and updates on product offerings, promotions, and company initiatives
• Act as the liaison between customers, website development teams, booking portal administrators, and offshore resources. Ensure accurate data collection and clear communication to keep projects on track and aligned with client expectations
• Coordinate project timelines, manage customer expectations, and ensure timely delivery of white label websites. Handle contracts and agreements, ensuring all parties fulfill their obligations from initiation through to website launch and support

What you will bring to the role:

• Minimum 3 years' experience in a Sales Manager or Business Development Manager role within the cruise industry

• Demonstrated customer service experience 
• Experience working towards and achieving targets and KPI's in the cruise / travel sector
• You are ambitious, highly motivated and an efficient organiser who gets back to queries in a timely manner
• You have exceptional attention to detail, are good at problem solving and work well under pressure. You have strong attention to detail and the ability to work well with tight deadlines
• Positive attitude and ability to work in a dynamic environment 
• Salesforce experience is advantageous

 

What you'll enjoy... 

• Tick destinations off your bucket list with our discounts on travel and accommodation 

• Employee Share Scheme through Equate Plus 

• Access to in-house financial and health services

• Receive ongoing training and professional development through the Flight Centre Landing 

• Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions. 

• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs 

• Opportunity to attend global awards events, including Global Gathering (Los Angeles 2025)  

• Various social events to promote networking, the celebration of wins, and sometimes just for fun!  

If you have the desire to be successful and achieve key business objectives with CruiseHQ, APPLY NOW. 

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