About the Opportunity
As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements on the ways we operate our products. You have a strong desire for structure, high organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical.
Your main responsibilities are:
- To directly handle the logistics fulfilment
- Consistently implement the company One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled.
- Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations and overall service improvements
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner
- Handle and make reservations of accommodation, air ticket, train ticket, suppliers, restaurants, all services including in package (except tour guides)
- Service all agent enquiries professionally and efficiently in a timely manner according to business expectations
About you
The Essentials:
- A degree in tourism and hospitality is an advantage
- Fluent in national local language and intermediate to advanced level of written and spoken English. An intermediate level Japanese will be an advantage.
The Attributes:
- Well-developed problem-solving skills
- Customer centric with commitment to high standards of service delivery
- High attention to detail and strong time/priority management skills
- Able to work independently or in a team environment
- Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
- Ability to work with uncertainties/changing priorities and remain calm under pressure
- Willing to travel on business when required
- Personally aligned with Discova’s company purpose and values
- Proficient with Microsoft Office applications
About Discova
As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.
To learn more about Discova click: https://www.discova.com/
Work Perks!
What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.
Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it!
Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.
Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.
Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy.
Personal connections: We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities.
A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development.
Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental Programmes. All our employees can even enjoy one volunteer day per calendar year. We thank all candidates for their interest; however, only those selected to continue the process will be contacted.
Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly
