Salesforce Solutions Architect
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
To learn more about Flight Centre Travel Group please click HERE
About The Opportunity
Flight Centre Travel Group is seeking a highly motivated and experienced Solution Architect to join our team at FCTG.
We have recently completed rebuilding our 15+ year legacy Salesforce instance. Our focus now is to continue to add value by enabling the business through technology while further globalizing our operating model. The business processes we enable in Salesforce are end to end as we cover Marketing, Sales, Implementations, Account Management, Operations, and Support. We have also recently deployed an Omni Channel solution that is critical to our business and their interactions with customers. This is leveraging Service Cloud and will continue to expand with the use of Service Cloud Voice, Einstein, GPT, and integrations to our other important platforms. This is truly an amazing opportunity to help take FCTG to the next level and change the way we do business with our customers and strengthen our position as a leader in travel tech.
The ideal candidate has a focus on problem solving by having a deep understanding of the business problem, business process, and people that your solution enables.
Key Responsibilities
- Align business processes with Salesforce best practices and help ensure solutions deliver measurable business benefits
- Work with members of the broader team to ensure the best solution is sought and implemented
- Leading and ensuring the successful delivery where design meets end user and business needs
- Design, document and create underlying data structures and flows
- Mapping functional requirements to features and functionality
- Contribute to new idea conception
- Leading business and technical grooming for requirements and managing end solution optimization
- Work with Design Advisory and Governance team to ensure standards are met
- Help guide technical direction of the team
- Support the Head of Platform Technology
- Innovate and identify new ways of delivering value
- Assist with Testing/QA (Peer Review)
- Support UAT process by working with Business Analyst and key stakeholders on developing and executing test plans
- Maintain detailed documentation for technical design and lessons learned
- Work with Support, Governance, Enablement teams on roll out to Users
- Review, manage, regression test - Salesforce releases (3x per year)
- Contribute to developing Salesforce roadmap
- Assist with mentoring team members in business analysis, project management, and Salesforce standard methodologies
Experience & Qualifications
- Bachelor’s degree in related field is desirable
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- 5-7 years project experience in a hands on leading solution architecture design (business architecture, process, integration UX, process improvement)
- Salesforce Service Cloud implementation
- Salesforce Omni Channel experience
- Salesforce Service Cloud Voice experience
- Salesforce Einstein for Service experience
- Strong working knowledge of Salesforce out-of-the-box functionality, security, and overall best practices
- Firm understanding of object oriented techniques
- Technical Skills: proficient in Apex, Visualforce, Lightning Components, and Salesforce API’s. Experience with other programming languages is a plus.
- Problem-Solving Abilities: analytical mindset and strong problem-solving skills to identify and resolve issues.
- Collaboration and Communication: excellent collaboration and communication skills to work effectively with cross-functional teams, business stakeholders, and end users through product owners. Ability to translate business requirements into technical solutions and provide level 3 support
- Knowledge and experience with SDLC techniques
- Complete understanding of Salesforce governor limits
- Working in Agile development teams
- Developing physical data architectures based on logical data models
- Demonstrates conflict resolution skills to ensure a positive outcome for all involved
- Knows how to embrace conflict to achieve a win/win outcome for all parties involved
- Thinks outside the box when overcoming problems
- Ability to clearly communicate solution and decisions underpinned by customer and employee experience
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion
- Diversity Day: paid leave to observe holiday or cultural celebration of your choice
- Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
- DEI education
- Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through volunteering and fundraising.
- Office Environmental Program
- Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
- 1 Volunteer Day per Calendar Year
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
#LI-AG1#FCB#LI-Hybrid
Location – Toronto, Canada
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering a salary range of $140,000 - $150,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca
