Hello, Hej, 你好, Salut!
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!
Flight Centre Travel Groups Global Supply business is a cross functional global team responsible for the procurement, technology, reporting, financial management, pricing and support of Flight Centre Travel Groups global supply chain. Our Global Supply Teams empower our famous worldwide brands to deliver on their customer promise.
As the Delivery Manager you'll be leading the coordinated delivery of customer-friendly, engaging and functional digital experiences that seamlessly bridge the gap between our online and physical retail entities. This role will also facilitate the development of cross-product roadmaps and delivery of products and services that holistically balance the needs of our customers and the business.
If you have proven capability in contributing to the strategic direction of a business and have a high level of flexibility with a strong ability to lead others successfully through cultural, process, system and transformational change, please apply!
Day to day:
- Ensure measurable business objectives and SMART Goals are incorporated into streams of work, aligning technology and business strategy
- Liaise closely with Product Managers, Product Owners and other leaders to deliver initiatives and products utilising lean and agile delivery methods
- Coach and empower teams to take accountability for delivery, risk and issue management and assist by assisting to remove blockers or escalate if necessary
- Enable and support external delivery partners to optimise and deliver valued outcomes externally
- Develop a team environment that supports team engagement and high performance in a diverse, distributed and partnered team
- Proactively manage and address performance issues in delivery team members
- Builds strong relationships with internal customers, stakeholders and integration teams to ensure delivery is smooth and customer centric
- Provide advice and thought leadership to ensure successful design and implementation of technology strategies that align with company goals and strategies
- Manage team operations, including portfolio planning, resource, financial and risk management
Assists in preparing delivery release notes across teams
You'll be perfect for the role if you have:
- 4+ years experience as a Project Manager, Delivery Manager or Release Train Engineer
- Excellent knowledge/experience in the application of Agile and Lean approaches to Product and Service delivery
- Experience managing off-shore vendor delivery
- Excellent adaptive team leadership capabilities including the ability to foster productive team dynamics, engage and enable teams and coach for performance
- Strong communication and interpersonal skills, including negotiation and influencing skills
- Ability to lead dispersed and diverse agile technology teams to deliver continuous value for customers
- Demonstrated learning agility and ability to rapidly adjust to new contexts, technologies and trends
- Proven ability to consult and facilitate discussions regarding alternative approaches and to broker consensus across broad stakeholder groups
- Experience in program management or project management, with the ability to manage several projects concurrently
You'll earn brownie points with:
- Experience facilitating scrum of scrums, or multi-team coordination
- Agile certification (e.g. CSM, PSM)
- Experience with SAFe
- eCommerce and retail background
- Experience in using the Atlassian suite
What you'll enjoy...
- Tick destinations off your bucket list with our discounts on travel and accommodation.
- Employee Share Scheme through Equate Plus.
- Access to in-house financial and health services, and internal 24/7 gym.
- Receive ongoing training and professional development through the Flight Centre Landing.
- Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
- Global career opportunities in a network of brands and businesses at your fingertips.
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
- Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal).
We value you...
Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.
Who we are...
Since our beginning, our vision has always been to open up the world for those who want to see.
As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).
We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future.
We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities.
Irreverence. Ownership. Egalitarianism.
#LI-KC1#LI
