StudentUniverse - FIT Agent - Remote, USA

Apply now Job no: 520971
Brand: StudentUniverse
Work type: Hybrid
Location: Virtual - USA
Categories: Leisure Travel & Retail

StudentUniverse - FIT Agent 

StudentUniverse is the world’s leading travel booking service for students and young adults under 26. Used by millions each year, they offer their members extra special rates on flights, hotels and tours that can’t be found anywhere else - allowing students to travel more and spend less. Best of all, membership is free. 

Their unique pricing and terms are negotiated specifically for the student demographic through contracts with their world class partners and more than 90 airlines. But it’s more than just great deals - StudentUniverse are on a mission to make global experiences accessible and affordable. They believe travel is essential to a modern education and students deserve to gain an enlightened and inspiring sense of the world through early exploration.

StudentUniverse was launched in 2000 and acquired by Flight Centre Travel Group (FCTG) in 2015. Their headquarters are in Boston, with global offices in London, Toronto, and the Philippines, so you could say they (almost) rule the universe.

To learn more about Student Universe click HERE

About The Opportunity

The FIT Agent handles the day-to-day travel needs of accounts won by the Business Development Team. A successful FIT Agent will build solid relationships with our customers by delivering exceptional customer service and exceeding client expectations in every interaction.

Key Responsibilities

  • Handle day-to-day travel needs of accounts won by the Business Development Team.
  • Build and maintain strong relationships with clients by delivering exceptional customer service.
  • Exceed client expectations through proactive communication and personalized travel solutions.
  • Utilize Global Distribution System (GDS) to book flights, hotels, and tours.
  • Demonstrate proficiency in Sabre and handle complex international fares.
  • Manage bookings, ticketing, and exchanges efficiently, ensuring accuracy and compliance with policies.
  • Provide professional and service-oriented assistance to clients, addressing inquiries, concerns, and special requests promptly.
  • Ensure impeccable business acumen and uphold a high standard of professional phone etiquette.
  • Resolve issues and challenges with a solutions-oriented approach

Experience & Qualifications

● Experience in Student Travel is highly desirable
● A minimum of 5 years of GDS experience
● Sabre skills preferred
● Experience with complex international fares is strongly recommended
● Experience with complex ticketing & exchanges is preferred
● Professional & service-oriented mentality
● Impeccable business acumen and professional phone etiquette
● Great attention to detail
● Geography and international destination knowledge are necessary.
● Must have the ability to effectively multi-task while maintaining professional rapport
with clients.
● Candidates should possess solid and successful problem-solving skills.
● Strong written communication, interpersonal, and organizational skills
● Skilled in the usage of a personal computer and various software packages

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

  • Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
  • Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
  • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
  • Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
  • Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
  • Personal connections: We are a big business founded on personal relationships.
  • Diversity, Equity & Inclusion
  •      Diversity Day: paid leave to observe holiday or cultural celebration of your choice 
  •      Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice)
  •      DEI education
  •      Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
  • A career, not a job: We offer genuine opportunities for people to grow and evolve
  • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
  • Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  •      Employee giving program
  •      Office Environmental Program
  •      Many of our offices are Leadership in Energy and Environmental Design (LEED®) Gold certified buildings
  •      1 Volunteer Day per Calendar Year

Benefits Include:

  • Paid Time Off *
  •      Up to 15 Vacation Days accrued per year - prorated upon hire and increased by tenure after 2 years of employment (up to 25 days)
  •      5 Sick Days accrued per year
  •      3 Personal Days
  •      1 Diversity Day
  •      1 Volunteer Day
  •      8 Recognized Holidays
  • Travel perks/discounts
  • Health & Wellness Programs and Employee Financial Wellness Services
  • National/International Award Nights and Conferences
  • Health benefits including, medical, dental, vision, gender affirming care, and fertility care
  • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
  • Flexible Spending Accounts
  • Employee Assistance Program
  • 401k program with partial match
  • Tuition Reimbursement Program
  • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
  • Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

#LI-ED1#SU#LI-Remote

Location – Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

For this position, we anticipate offering an hourly pay rate of $21.63 plus commission/incentive earnings based on achievable targets. On target earnings average range between $75,000 - $90,000. The annual salary range listed represents the total compensation package, excluding benefits.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

Applications close:

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