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Senior Microsoft Dynamics Solutions Engineer - Boston, MA

Apply now Job no: 510056
Brand: Flight Centre
Work type: Full time
Location: Virtual
Categories: Information & Technology

Sr. Microsoft Dynamics Solutions Engineer


Flight Centre Travel Group is looking for a senior Microsoft Dynamics Solutions Engineer experienced developing software across a variety of technology stacks. In this role you will be responsible for the design, implementation and administration of the company’s Customer Relationship Management platform. The ideal candidate will have strong experience in developing technical solutions in CRM and using available APIs for external integrations.  This will include the evaluation of new and existing use cases, system integration approach and maintenance, design and customization fit-for-purpose, and end-user adoption. 


  • Provide ongoing direction and support of Dynamics CRM Customer Engagement platform including architecture, development, best practices, etc.
  • Individually contribute to software development, testing, improvements and upgrades
  • Create and automate CI/CD pipelines with Azure Devops and Github Actions
  • Design solutions in CRM or develop integrations with other applications
  • Comfortable working with both technical and business teams, flexible in working on a wide variety of projects and initiatives
  • Collaborate with stakeholders and internal IT disciplines to implement Microsoft Dynamics CRM solutions and ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
  • Self-disciplined and comfortable working in a remote distributed environment
  • Create written documentation including system architecture, configuration guides, presentations, and other documents as necessary.
  • Work with product management team to accurately forecast timing and efforts of work following agile methodology
  • Provide timely reports on the status of projects as well as any unforeseen issues to management and to business stakeholders
  • Test fixes to ensure problems have been adequately resolved


  • 3+ years of experience with Microsoft Dynamics CRM (Dynamics 365)
  • 7+ years of programming experience with .Net framework, C#, SQL Server, JavaScript or similar technologies
  • 3+ years' experience with Azure, AWS or other cloud compute vendors
  • Extensive MS Dynamics CRM experience that has included the following: Design, implementation and management of MS Dynamics
  • Experience developing and testing custom workflows, entities, objects, attributes with Microsoft CRM
  • Solid understanding of administration and security configuration
  • Experience migrating/integrating data with Dynamics
  • Node JS development with Javascript and Typescript


  • Production experience across Microsoft Power Platform
  • Familiarity with Git
  • Experience developing front end applications with React/Angular/etc
  • Experience with common application platforms, development tools and best practices
  • Strong written and oral communication skills
  • Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
  • Strong technical writing skills
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong understanding of and ability to consume application APIs
  • Strong knowledge of Agile methodologies
  • Experience with IT troubleshooting principles and techniques


Bachelor Degree in Computer Science, Information Systems, or equivalent work experience is required. Microsoft Dynamics certification preferred.

What FCTG USA can offer you:

    • Strengths based culture
    • Fun and flexible work environment
    • Relaxed dress attire
    • Global career opportunities in a network of brands and businesses
    • Ongoing training and professional development
    • In-house travel planner to book discounted hotel & air
    • National/International Award Nights
    • Diversity & Inclusion initiatives
    • Benefits including vision, medical, and dental after one full month of employment
    • 401K program
    • Generous paid-time off policy 
    • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
    • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
    • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
      •  Employee giving program
         Annual Charity Trip
         Office Environmental Program
         1 Volunteer Day per Calendar Year


Location: Boston, MA

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 

Visa Sponsorship: Employment eligibility to work with Flight Centre Travel Group in the USA is required as the company will not pursue visa sponsorship for this position.

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