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Technical Product Support Specialist - Remote, US

Apply now Job no: 509173
Brand: FCM
Work type: Full time
Location: Virtual
Categories: Information & Technology

Title: Global Product Support Specialist
Reports to: Global Support Team Lead


Working Remote – FlightCentre USA, Waltham MA

We are looking for a bright, energetic, and talented Global Support Specialist who is highly technical, creative, and extremely user-focused. We specialize in development of web and mobile travel applications, information driven solutions, and ways to align technology solutions with business objectives.



Role Overview


As a FlightCentre Global Support Specialist you will assist in supporting our travel applications across the global business.


Key Qualifications

  • Passion for troubleshooting and trying to solve problems
  • Ability to translate technical details into layman terms to help assist customer understanding of technologies
  • Detail oriented
  • Ability to work in a fast pace environment
  • Ability to time manage and prioritize support cases
  • Comfortable supporting end users across email and phone
  • Assisting the team in product documentation such as knowledge base articles


Required Technical and Professional Expertise

  • Strong understanding of SAML technology
  • Strong ability to run SQL queries and familiarity with working in SQL databases
  • Experience with using API
  • Must have experience in a customer technology support role
  • Experience in troubleshooting web applications and SQL applications

Not Required, but Nice to Have

  • Experience working in ticketing systems such as SalesForce and Zendesk
  • Experience in coding: JavaScript, C#, ASP.NET
  • Familiarity working in a Global role
  • Travel Industry experience

Preferred Education Background

Bachelor’s degree in Computer Science, Engineering, MIS or related field or an equivalent combination of education and experience.


Preferred Years of Work Experience

2+ years of professional experience.


Our Tech Stack

  • .Net Core, .NET Framework, Windows, IIS
  • C#, ASP.NET MVC, Web API
  • JavaScript, jQuery, HTML, CSS, SASS, Bootstrap, AJAX
  • Vue.js, Knockout
  • SQL Server

What FCTG USA can offer you:

    • Strengths based culture
    • Fun and flexible work environment
    • Relaxed dress attire
    • Global career opportunities in a network of brands and businesses
    • Ongoing training and professional development
    • In-house travel planner to book discounted hotel & air
    • National/International Award Nights
    • Diversity & Inclusion initiatives
    • Benefits including vision, medical, and dental after one full month of employment
    • 401K program
    • Generous paid-time off policy 
    • Free and confidential access to our in-house financial advisor (401K, Stock Plan)
    • Life Insurance, Short/Long-Term Disability, Employee Assistance Program, Health Advocate and MD Live
    • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year


FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


Visa Sponsorship: Employment eligibility to work with Flight Centre Travel Group in the USA is required as the company will not pursue visa sponsorship for this position.


Location: Remote, US

Applications close:

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