Customer Service - Santa Monica CA
Job no: 505021
Work type: Full time
Categories: Business Support
About the opportunity:
Reporting into the US General Manager - Sales, this role will provide outstanding customer service including information on Buffalo Tours products and destinations to agency partners and direct customers across the USA and Canadian market. This role will also promote the Buffalo Tours brand to ensure sales growth and overall education of the brand. You will create both tailor made and Group quotes for our retail partners, and to ensure a smooth booking process from start to finish.
Your responsibilities will include:
- Respond to new business opportunities and inquiries in an accurate, appropriate and timely manner
- You will research, create and develop itineraries that match the clients requirements
- Formulate strong relationships with key accounts and industry partners.
- Take ownership of the end to end customer process from quote, revision, booking, invoicing and collection of feedback in line with our customers expectations.
- Liaising with colleagues in the destination countries to ensure that all travel arrangements are confirmed and suitable for clients.
What you will need to excel:
- Bachelors degree or a certificate in tourism and hospitality
- Minimum 1 year experience working in a sales and reservation position
- Proven track record of strong sales and customer service experience
- Knowledge of the USA and Canada travel market is a plus
The attributes we are looking for:
- Solutions focused and great at problem solving
- Customer centric with commitment to high standards of service delivery
- Solid collaboration and communication skill (verbal and written)
- High attention to details & strong time/priority management skills
- Strong interpersonal and presentation skills across culture
- Able to work independently or in a team environment
- Flexible and able to work odd hours, with changing priorities or under
- Proficient with Microsoft Office applications
- Does this sound like you? Are you ready to take the next step in your career and develop your existing skills further? Do you want to join the herd and be a key player in our business. If you think you are the right person for the job, apply today.
About Buffalo Tours:
As one of Asia’s leading destination management companies, Buffalo Tours has been ‘changing lives through travel’ since 1994. With local experts across 11 countries and sales offices on four continents, we focus on creating memorable, responsible and innovative experiences that promote a positive impact on both travellers and local communities. By ensuring the economic, social and environmental wellbeing of people and places, our team keeps a local focus whilst reaching out through a globally connected network. As more than a DMC, Buffalo Tours is an integrated and ambitious family, bound by our shared love of travel.
By joining our team, you will discover first hand our passion and pride at creating unforgettable experiences unique to every guest.
Location: Santa Monica, CA
FCTG USA is an affirmative action - equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!
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