Virtual Corporate Travel Consultant –Experienced in Sabre
Position: Virtual (work from home) travel consultant position with experience in the business travel industry
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation.
Before you begin your role, you will spend one to two weeks (paid) training in the local FCM Travel Solutions office. Once you have completed your training at our local FCM office, our new hires participate in a week of comprehensive classroom style (paid) training at headquarters in Montvale, NJ. This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchanges, our Learningcurve Training Program will help to prepare you with the necessary skills to be successful.
You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so, essentially, when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.
Minimum of 2 years Corporate Travel industry experience
Minimum of 2 years international expertise experience highly preferred
Sabre GDS proficiency required
In depth knowledge of world geography
Display highest level of integrity when dealing with internal and external customers
Working knowledge of Sabre GDS
Proficient with city, airline, hotel and car rental codes
Provide travel expertise to clients
Proficient with Microsoft Office (Word, Excel, Powerpoint and Outlook)
Strong organizational skills
Answer calls and emails within our SLA agreement
Book and issue airline, hotel, car and other reservations through our GDS system, accurately and efficiently
Check queues daily to ensure accuracy
Communicate effectively with other team members to solve problems and gather information.
Excellent computer and typing skills, which includes the ability to navigate between programs
Ability to identify a problem and see it through to resolution with minimal supervision
Ability to sit for extended periods of time without leaving work area
Willingness to demonstrate professional conduct at all times
What You Will Gain:
- Discounted travel and fantastic incentives from the world's top travel providers
- Industry renowned social events and excellent company culture
- Exceptional career progression with opportunities across the globe
- Fast-track leadership program to develop the future leaders of our business
- Comprehensive leadership training career path support with business, product and leadership training
- Free and confidential financial advice from our in-house health, wellness and financial advisors
- Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options.
FCM @Home Virtual Requirements
Must have a dedicated work space within own residence
High speed internet capability with at least 10MBPS download and 1 MBPS upload speeds. DSL or Cable
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!