FCBT Account Manager - London, United Kingdom

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Brand: Flight Centre Business Travel (FCBT)
Work type: Full time, Hybrid
Location: London
Categories: Sales and Customer Service, Administration

 

About The Role 
 
Flight Centre Business Travel (FCBT) is seeking a dedicated Account Manager to join our team. With a key focus on customer growth, retention and travel program optimisation, as an Account Manager you will partner with clients to deliver strategic insights and data-driven analysis, driving measurable results and long-term success. You will report directly to the Business Leader for FCBT, ensuring alignment with global strategies and initiatives. 

 

What You'll Do 

  • Business Planning & Data Analytics: Implement Business Plans that align with customer goals & objectives, establish strategies tailored to customer needs, monitor progress, analyse travel data, provide actionable insights, measure and deliver on outcomes. 
  • Relationship & Stakeholder Management: Clearly communicate with the customer focusing on development of multi-level relationships with key personas, engage with internal & external stakeholders including operations, finance, support & supplier to deliver value to the customer. 
  • Commercial Strategy: Ensure ongoing customer profitability, identify opportunities for value adds and increased engagement with product & services, identify opportunities for growth including leakage. 
  • Subject Matter Expert: Stay up to date on industry & market trends, keep customers informed of the latest products and services and provide strategic direction for travel programs. 

 

What We’re Looking For 

2+ year experience working in a Customer Relationship / Account Management role  

  • An individual who has a passion for delivering outstanding customer service, is self-motivated, driven, can deliver on outcomes and achieve KPIs    

  • Ability to articulate knowledge about products, services, and value propositions to customers  

  • Ability to manage external and internal stakeholders through strong communication and delivery of outcomes

 

What You Will Enjoy

  • Travel Like a Pro: Access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.
  • Career Growth: Be supported in your career growth through our Brightness of Future pathways within our global organisation.
  • Celebrate Success: Embrace our famous company culture at Reward & Recognition events throughout the year, including our annual ‘Global Gathering’ (pack your bags for Lisbon 2024!).
  • Be Yourself: Thrive in a workplace that values individualism – come as you are!
  • Stay Healthy: Benefit from our Health Cash Plan - claim cash reimbursements for routine and emergency healthcare. 
  • Stay Active:  Enjoy an hour out of your working week dedicated to being active or focusing on your wellbeing.
  • So much more: company-matched charitable giving, an excellent pension scheme, an Electric Vehicle Scheme, a share scheme, and several other salary sacrifice benefits.

 

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.#LI-CS2#FCB#LI-Hybrid

 


 

 

Applications close: GMT Daylight Time

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