About the Opportunity
As Flight Centre Travel Group’s (FCTG) Senior Data & Insights Analyst you will drive how data is leveraged in solving business problems within the dynamic Leisure travel industry. You will consult with stakeholders in problem-definition, setting success metrics and shaping the way forward through data insights, analytics and effective communication with your audience.
You will use your deep practical understanding of the data, workflows, methods and tooling to autonomously drive analysis and reporting within your scope. You can adapt your tooling and approach based on business and user needs.
This involves reporting, visualisation and taking ownership of workflows and structures to make solutions scalable, reproducible, and long-term focused.
You will also collaborate with peers in data engineering, insights, analytics & data science and AI, supporting initiatives for data quality and stability, using your experience to think of scalable solutions.
This full time Brisbane-based role is for an initial 12-month contract to cover parental leave.
What you will do:
- Extract data from multiple data sources and combine them into the required datasets for model building or analytics
- Conduct exploratory data profiling techniques, product crosstabs, common summary descriptive statistics, etc.
- Pick analytically valid approaches, appropriate in terms of level of effort, favouring iterative delivery that solve for the objective, not the ask
- Demonstrate understanding of business domain and can recommend model changes, continuously evolving information and requirements
- Become knowledgeable in visualisation tools (Power BI), creating complex calculations using advanced features
- Clearly and confidently articulate decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners
- Leverage data to shape your product squad's strategy, providing support and/or leadership wherever needed
- Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business
- Own projects that span disparate groups with varying levels of technical fluency from end-to-end
- Build out data availability and business intelligence solutions for your team
- Regularly present high-level narrative-driven analyses to all levels of management across the organisation
- Build a data-driven culture wherever you turn, from working with PMs on KPIs, to partnering with engineers on data models, to making sure that all decisions accurately utilise the most powerful data available
- Mentor data team members in articulating ideas and viewpoints, managing resources, and driving the resolution of issues
- Perform exploratory analyses and in-depth research on large data sets to uncover, size and advocate for opportunities that improve the customer experience and key growth KPIs like customer conversion and retention
- Communicate not just findings, but also your recommendations to key stakeholders and leadership - you will use your insights to advocate for our customers
- Partner closely with stakeholders across various teams to ensure that priorities and resources are aligned
What you will need:
- 5+ years of experience in product and customer analytics
- 3+ years of full-time working experience in quantitative analysis roles
- Experience using relational databases and big data via writing performant queries in SQL against multi-terabyte and billion row datasets in Azure Data Lake, EDW, AWS or Hadoop environments
- Experience with modern web analytics tools (Adobe analytics, Google Analytics, Mixpanel, etc.)
- Experience using modern visualisation tools (Power BI, Tableau, Looker, Qlik)
- Solid experience hiring, building, mentoring and leading a team
- Experience in a relevant area – travel, E-commerce, or technology is a strong plus
- Excellent oral and written skills to communicate complex issues and influence others internally and externally
- Strong interpersonal skills and ability to gain the respect of senior management and external executives and partners
- Excellent quantitative, analytical and critical thinking skills
- Ability to work and excel in a fast-paced and fluid environment
- Bachelors or Masters in Mathematics, Data Science or Analytics, or other numerate, finance, business degree
What you will enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering (Bangkok in 2026) and EOFY Celebration
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship. Remote working options are not available for this position.
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Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
