Purpose
Are you a strategic thinker who loves solving complex problems, influencing direction, and driving meaningful change? As a Senior Business Analyst, you’ll play a pivotal role in shaping business outcomes across Flight Centre Travel Group- Supply Technology environment, using your strong analytical mindset, relationship‑building skills, and leadership capability to elevate both project delivery and the analysts around you.
This is a fantastic opportunity for an experienced BA who thrives in a fast‑paced, multi‑discipline environment and enjoys mentoring others, leading requirements across complex initiatives, and collaborating with senior stakeholders to deliver high‑impact solutions.
What You’ll Be Doing
- Ensure alignment across multiple products and delivery roadmaps
- Guide planning, prioritisation, and progress of major strategic initiatives
- Drive clear, proactive stakeholder communication and issue resolution
- Lead workshops to gather requirements, define scope, and manage risks
- Produce high‑quality documentation, user stories, and acceptance criteria
- Evaluate and improve processes, systems, and data flows for greater efficiency
- Collaborate with Product Leaders, Product Managers, Engineering, and Architects
- Build strong relationships and act as a trusted adviser across the Supply Technology team
What You Bring
- 3–5+ years’ experience as a Business Analyst
- Experience leading complex initiatives end‑to‑end
- Strong capability with JIRA, Confluence, and BA methodologies
- Confidence engaging senior stakeholders and cross‑functional teams
- Highly organised, self‑driven, and adaptable in fast‑paced environments
- Expertise in requirements gathering, process mapping, and risk evaluation
- Excellent communication, collaboration, negotiation, and influencing skills
- Passion for mentoring others and contributing to a high‑performing BA community
Why You’ll Love It Here
This role gives you the platform to influence strategy, drive meaningful change, and elevate the BA discipline across a global organisation. You'll work with a passionate, collaborative team and help bring clarity, structure, and momentum to impactful initiatives that shape the future of our products and business.
What you'll enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
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