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About the Opportunity: 

We are seeking an Airport Operations Executive to join our global family. The Airport Operations Executive is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The Airport Operations Executive must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.  

They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.  

Key responsibilities 

• Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials. 

• Complete arrival and departure customer reports and submit them to Operations daily. 

• Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.  

• Organizes all banners for private and concierge services throughout the day  

• Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.)  

• Keeps track of Actual Flight arrival and departure times.   

• Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.  

Essential Qualifications and Experience 

• Fluent in national local language and English. 

• Experience working in in-destination airport logistics is an advantage.

Skills and Attributes 

• Excellent communication skills 

• Sales-oriented with a strong customer care focus 

• Close high attention to detail 

• Excellent problem-solver 

• Willing to travel on business when required.   

• Personally, aligned with Discova’s company purpose and values.  

• Proficient with Microsoft Office applications and Discova’s systems would be an advantage