Location: Dubai, UAE
Department: FCM Meetings & Events (FCM M&E)
Employment Type: Full-time
Reports to: Business Leader UAE
About FCM Meetings & Events
FCM Meetings & Events is part of the broader Flight Centre Travel Group (FCTG), operating across 95+ countries and
30+ brands. Our M&E division delivers industry-leading corporate events, conferences, incentives, group travel, and
strategic meetings management solutions. With strong global capability, innovative technology, and a focus on personalised, sustainable event experiences, our team continues to bring world-class solutions to our clients.
Role Overview
The Client Experience Manager plays a key role in delivering exceptional client service and ensuring smooth planning
and execution of meetings and events. This role combines relationship management, project delivery, and operational excellence to create memorable experiences that support client retention and business growth. Ideal candidates will have proven project management experience, strong client-facing skills, and a passion for delivering high-quality event solutions.
Key Responsibilities
• Support the Business Leader in driving new business by identifying opportunities, presenting solutions, and
converting prospects.
• Conduct client consultations to define objectives, create proposals, manage budgets, and outline event
timelines.
• Collaborate on event design, theming, branding, and logistics to deliver exceptional event experiences.
• Manage the full event lifecycle, ensuring high-quality service delivery at each stage.
• Build and maintain strong client relationships, acting as a trusted advisor.
• Coordinate with suppliers, venues, and internal teams to ensure seamless event execution.
• Identify opportunities to enhance existing accounts, improve service delivery, and strengthen client
retention.
• Demonstrate strong communication skills; English is essential, and additional languages are an advantage.
Experience & Knowledge Required
• 5+ years’ experience in project or meeting management, with the ability to manage multiple projects
simultaneously.
• 1+ year of experience in account management or sales.
• Experience working with corporate or high-profile clients.
• Strong understanding of MICE suppliers, products, and destinations.
• Proficiency in Microsoft Office Suite.
• Experience with Qondor and/or CVENT (preferred but not essential).
Who Should Apply?
This position is perfect for a detail-oriented professional who enjoys building relationships, managing complex
projects, and creating exceptional experiences that exceed client expectations.
If you are driven, organized, and passionate about delivering world-class events - we want to hear from you!
Apply today and help us create unforgettable moments.
