Data Analyst & Engineer – World360 Rewards
About the Role
Join the team shaping how we capture, process, and visualise data for World360 Rewards—Flight Centre Travel Group's loyalty program.
You'll combine analytical expertise with technical data engineering skills: building the dashboards that tell our loyalty story while developing and maintaining the pipelines that power them. Working across Power BI, Databricks, and Salesforce, you'll ensure World360 Rewards data flows seamlessly from source to insight—equipping stakeholders with reliable, actionable intelligence to drive member value and program growth.
What You'll Do
Dashboard Development & Visualisation
Data Engineering & Pipeline Development
- Design and maintain data pipelines in Databricks for extracting, transforming, and loading loyalty data
- Implement star schema design patterns with fact and dimension tables
- Build slowly changing dimensions (SCD Type 2), merge operations, and incremental load logic
- Develop data quality monitoring, validation rules, and automated alerts for anomalies
- Document data flows, transformations, dependencies, and business rules
Integration & Analytics
- Extract and integrate data from Salesforce Loyalty Management and Data Cloud into the Databricks lakehouse
- Build cross-platform integrations between Salesforce, booking systems, and enterprise data warehouse
- Report on key metrics including member lifetime value, earn/redemption rates, acquisition, churn risk, and program ROI
- Build revenue accrual tracking, monthly financial reconciliation reports, and executive dashboards
- Support audit requirements and financial reporting compliance for loyalty program revenue recognition
Stakeholder Collaboration
- Partner with the World360 Rewards team, brand leadership, and Global Leisure data team
- Create technical and business-facing documentation to support system understanding
- Communicate technical concepts effectively to non-technical audiences
- Support UAT cycles and guide business users through system changes
What You'll Bring
Required
Added Advantage
- Experience working with Salesforce data (Loyalty Management, Data Cloud, Sales/Service Cloud)
- Background in loyalty programs, travel, or retail industries
- Experience with Snowflake or similar cloud data platforms
- Python or PySpark for data transformation
- Familiarity with Git/version control for analytics code
- Understanding of hash-based change detection and data versioning techniques
- Experience supporting financial audit processes and compliance reporting
- Microsoft Certified: Power BI Data Analyst Associate
- Databricks Certified Data Engineer Associate
Why Join Us
From pipeline to dashboard, your work will directly influence how we understand, grow, and engage our member base. You'll be part of a team building something new—shaping the data architecture and reporting capabilities that will drive World360 Rewards forward.
What you'll Enjoy:
Salary: $120k Plus Super
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We value you
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Irreverence. Ownership. Egalitarianism.
#LI-BC1#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
