Start your Journey

Join Our Customer Service Team at Ignite Travel Group!

Are you passionate about travel and eager to help others explore the world? We’re looking for enthusiastic, motivated individuals to join our Customer Service team! No experience? No worries! We offer comprehensive training to set you up for success in the travel industry.

At Ignite Travel Group, we’re all about creating unforgettable holiday experiences. As destination experts, we hand-select the best inclusions to deliver exceptional value to our customers and partners.

We’re currently hiring Customer Service Consultants — a fantastic opportunity for those with customer service experience who are ready to transition into the travel industry and move away from direct sales into a more service-focused role.

What We Offer:

• Comprehensive Training: Learn the ins and outs of the travel industry
• Supportive Environment: Join a friendly team that values growth and collaboration
• Career Advancement: Opportunities for advancement and professional development

What you'll be doing...

• Managing the aftersales process for customer holidays
• Finalizing accurate payments and maintaining professional and accurate customer records
• Meeting service targets while delivering exceptional customer experiences

Who You Are:

• Excellent communicator with strong interpersonal skills
• Quick learner who thrives in a fast-paced environment
• Previous customer service experience is essential
• Detail-oriented and solutions-focused
• Skilled at interpreting customer needs and resolving issues effectively

Your awesome extras...

    📚 Ongoing brain power-ups and skill sharpening, plus occasional escapes to bucket list destinations

   🚀 Catapult your career across a network of brands and businesses in an evolving industry

   ✈️ Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

   👩‍⚕️ Access to industry leading health and well - being programs and financial advisors

   🌴 Set up shop in a swanky beachfront office in Broadbeach, with a golden ticket to public transport and parking perks

   💃🏿 Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

   👐🏻 Take volunteer leave as part of giving back to the local community

Ready to Start Your Journey? If you’re excited to kickstart your career in the travel industry, we want to hear from you! Apply now and let’s embark on this adventure together!

Explore the world and make a difference—one customer at a time!

#LI-KP1#IGNT#LI-Onsite

Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.