Supply Business Partner
We want everyone to live life by the compass, not by the clock. Envoyage is a global network of experienced, entrepreneurial travel advisors and agencies across the world. As part of Flight Centre Travel Group (FCTG), we’ve got the breadth, reach and expertise to equip travel businesses with everything needed to succeed. We know that just as every trip is unique, so is every travel business. This is why we’ve created Envoyage with travel advisors in mind. Our goal is to be the home and the heart of the travel industry for the independent world and to build an unparalleled offering you can tap into as much or as little as you need to succeed, grow and thrive.
FCTG, headquartered in Brisbane, Australia, is one of the world’s largest travel retailers and corporate travel managers, with operations in 23 countries and a presence in over 90 through independent networks. Since opening its first shop in 1982, FCTG has remained committed to its purpose: “to open up the world for those who want to see,” creating unforgettable travel experiences for people worldwide.
Please click here to learn more about Envoyage and Flight Centre Travel Group
About The Opportunity
To oversee the Envoyage Product Marketplace, ensuring alignment with the needs of Independent Agents, with a focus on The Americas while maintaining a global perspective.
The Global Procurement Specialist will lead initiatives within the Americas Supply business to obtain optimal products and secure favourable commercial agreements through the Supply Procurement teams. The role will support current agreements beneficial to the broader FCTG group, ensuring the Marketplace is backed by effective platforms and distribution strategies to cater to Envoyage’s diverse membership.
This position requires a deep understanding of regional supply markets, customer and competitor landscapes. Collaboration with the Global Product Leader-Envoyage, regional teams, Global Supply Partnerships, and other key stakeholders is essential to identify and manage local market customer and business needs.
Key Responsibilities
- Collaborate with Envoyage Leadership team and members to prioritise procurement needs while working with the Global Supply Team to address product gaps and competitive contract challenges.
- Negotiate profitable commercial agreements aligned with the Global Product strategy for Envoyage, in conjunction with Supply Procurement teams.
- Ensure existing contracts are commercially and operationally viable for Envoyage, driving revenue and delivering on agreed outcomes.
- Partner with regional teams and data analysts to identify trends, product gaps, competitive landscapes and market opportunities.
- Communicate contracting strategy and key milestones to Supply Procurement and relevant stakeholders.
- Ensure contracts are commercially and operationally viable for Envoyage.
- Deliver improved efficiencies to drive increased sales and sustainable contracting
- Optimise tier-tipping outcomes with supplier partners and Envoyage teams and members.
- Ensure timely and consistent supplier reporting for Envoyage, both internally and externally.
- Grow revenue and increase share of wallet with Suppliers.
- Ensure soft dollar funds are allocated, utilised effectively and reported on, in conjunction with Supply Procurement.
- Align Supply Procurement teams – global and local, with the key drivers and goals of Envoyage.
- Work with the Global Head of Product- Independents to develop and support the global product strategy.
- Provide relevant and timely communication to internal stakeholders on procurement strategies and milestones.\
- Ensure ongoing business engagement for buy-in from members.
- Assess distribution platforms, in conjunction with Supply Technology product managers, across the group and potentially external sources for product enablement within the Envoyage Product Marketplace.
- Develop a comprehensive distribution plan for air, land and cruise products, working with relevant product managers, procurement, commercial considerations and operational implementations.
- Evaluate potential risks, barriers, and success factors for implementation.
Experience & Qualifications
- Focused on results – income, margin, profit
- Proven negotiation skills, sales-driven
- Collaboration with senior leadership team and members
- Understand key business drivers contributing to the success of the Independent business
- Company/product knowledge
- Entrepreneurial mindset with business opportunity identification
- Professional and Leadership skills
- Effective strategy execution and decision-making
- Professional and friendly disposition in dealings with partners and members
- Build and maintain productive relationships
- Establish rapport with supply partners
- Trusted relationships
- Experience in senior stakeholder management
- Fosters open and honest communication while actively listening
- Practices information sharing & problem solving
- Tailors communication to meet audience needs
- Cultural sensitivity management
- Effective non-verbal communication interpretation
- Logical and clear presentation of ideas and concerpts
- Identifies and understands issues, problems and opportunities
- Compares diverse data sources to draw conclusions
- Makes difficult decisions when needed
- Actions based on facts, constraints, and consequences
- Open to constructive feedback
- Innovative and adaptable to change
- Provides outstanding service to internal and external stakeholders and members
- Focus on member needs in all markets
- Listens and identifies opportunities to optimize commercial returns
- Understanding of distribution platforms relevant to Envoyage
- Ability to drive advancement of distribution platforms in market
- Prioritises technical capabilities for Envoyage members and FCTG
- Experience in and understanding of the travel industry at a senior supplier/ commercial level
- Demonstrated ability to optimise commercial outcomes through effective supplier negotiations
- Proven experience in developing and maintaining effective and successful supplier partnerships
Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Benefits Include:
- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
Benefits Include:
- Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Health benefits including, medical, dental, vision, gender affirming care, and fertility care
- Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
- Flexible Spending Accounts
- Employee Assistance Program
- 401k program with partial match
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses
*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.
#LI-SM1#ENVUS#LI-Onsite
Location – New York, NY
If this sounds like the opportunity you have been waiting for then APPLY NOW.
For this position, we anticipate offering an annual salary of $100,000 - $110,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.
We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.
We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com
🏆 Travel Weekly Magellan Awards: Silver Winner for Accessibility and Inclusivity (2023)
🌟 GBTA WINiT: DEI Leadership Pinnacle Award (2023)
✈️ CHHR: 5-Star DE&I Employer (2023, 2024)
🌍 Seramount, FCTG Mexico : Member of the Global Inclusion Index (2023, 2024)
🏅 Newsweek: America’s Greatest Workplaces for Diversity (2024)
