Key Responsibilities:
➢ Functional Support:
▪ Act as the first point of contact for users reporting functional issues in modules like Finance modules, Procurement, Inventory, Sales, and Warehouse Management.
▪ Assist users with data entry issues, transaction errors, workflow problems, and system navigation. ▪ Guide users on standard business processes and best practices in D365-FO.
▪ Work with L2/L3 teams to escalate and resolve configuration-related or process specific issues.
➢ Technical Support:
▪ Troubleshoot technical issues such as data inconsistencies, integration errors, batch job failures, and performance concerns.
▪ Provide basic SQL queries for data verification and issue analysis.
▪ Support user access management, security role assignments, and permissions in D365-FO.
▪ Assist in system updates, patch testing, and deployments in coordination with the IT team.
▪ Work on reports and dashboards using Power BI or SSRS as required.
➢ General Responsibilities:
▪ Log and track support requests in the ticketing system and ensure timely resolution.
▪ Document issue resolutions, troubleshooting steps, and FAQs for knowledge-sharing.
▪ Conduct basic user training sessions on D365-FO features and processes.
▪ Monitor system performance and report potential risks or inefficiencies.
Required Skills & Qualifications:
▪ Bachelor’s degree in IT, Computer Science, Business Administration, Finance, or a related field.
▪ Basic understanding of Microsoft Dynamics 365 Finance & Operations (D365-FO).
▪ Knowledge of finance, supply chain, or warehouse management workflows is a plus.
▪ Familiarity with SQL queries, data validation, and system integrations.
▪ Strong analytical and problem-solving skills.
▪ Excellent communication and interpersonal skills to support end users effectively.
▪ Ability to manage multiple support requests and work collaboratively with teams.
Preferred Qualifications:
• Hands-on experience in ERP support (technical or functional), even internships or projects.
• Basic understanding of X++ (for technical troubleshooting) and D365 reporting tools (Power BI, SSRS) is an advantage.
• Familiarity with Microsoft Azure, Power Platform, or related technologies is plus
Work Perks! - What’s in it for you:
Great place to work - Recognized as a top workplace for 4 consecutive years, which is a testimonial of our commitment towards our people.
Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service and much more
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